CRM Excellence Award CRM Application Advantages CRM Software Excellence Award
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CRM
CRM Software Tour
June 29, 2010
Soffront Customer Diefendorf Capital Planning Associates won the CRM Excellence Award for efficiency from Gartner and 1to1 Media at the Gartner Customer 360 Summit.

Soffront CRM software helped DCPA achieve a 300% increase in revenue that helped garner this award.

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Soffront mid-market CRM (Customer Relationship Management) software spans the enterprise with sales force automation, marketing automation, help desk, customer service, knowledge management, order processing, defect tracking, project management and more. Soffront CRM software is scalable, flexible and affordable. It readily adapts to your processes, workflows, data and users. Our web based Customer Relationship Management software can be deployed hosted CRM (CRM on demand) or on-premise.
  • Increase revenue and sales productivity
  • Improve marketing efficiency and targeting
  • Provide world-class customer service
  • Provide CRM portals for self-service, chat, forums
  • Manage sales orders, helpdesk, and engineering
Sales Force Automation Software

Sales Management

Track leads from
initiation to closure.


Sales Force Automation ...
CRM
Sales Forecasting

Know what your
pipeline is worth at
any point.

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CRM
Sales Calendars

Schedule tasks and
activities and manage
team calendars.

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CRM
Quotes & Proposals

Generate customized
quotes and proposals
with one click.

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CRM
Office Integration

Work seamlessly with MS
Office for email, calendar,
and contacts.

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Marketing Automation Software

Multiple Channels

Plan and Execute
campaigns across
multiple channels.

Marketing Automation ...
CRM
Email Marketing

Run email campaigns
with personalized rich
media messages.

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CRM
Direct Mail Marketing

Run direct campaigns
with mail merged
custom documents.

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CRM
Leads

Capture leads from
website or import
from outside sources.

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CRM
Marketing Analytics

Measure and understand
the effectiveness of your
marketing initiatives.

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Customer Support Software

Ticket Management

Manage tickets from
submission to
resolution.

Customer Support Software ...
CRM
Customer Portal

Provide proactive
support with fully
customizable portals.

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CRM
Knowledge Management

Offer a self-service
search tool to your
customers.

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CRM
Email Processing

Process incoming
emails and route to
the right agents.

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CRM
Customer Surveys

Design a survey, send it
automatically, and
measure responses.

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Employee Helpdesk Software

Employee Help Desk

Manage incidents
from submission to
resolution.

Helpdesk Software ...
CRM
Asset Management

Manages your
portfolio of both IT
and fixed assets.

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CRM
Employee Portal

Let your employees
submit tickets and
monitor status.

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CRM
Knowledge Base

Let your employees
search through
solutions.

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CRM
Email Response

Process incoming
emails and route to
the right agents.

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Project Management Software and Bug Tracking Software

Project Management

Ensure service and
delivery excellence.


Project Management Software ...
CRM
Bug Tracking

Track product bugs
and manage product
enhancements.

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CRM
Releases

Manage product
releases across
different versions.

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CRM
Source Control

Integrate seamlessly
with Microsoft VSS
and Perforce.

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CRM
Time & Cost Tracking

Measure the time spent
and total cost against
each project and defect.

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Back Office Support for Customer Relationship Management

Order Management

Automate your sales
order process and
significantly improve
order fulfillment.

Customer Relationship
Management ...
CRM
Inventory Support

Get a complete view
of updated inventory
levels for sales and
customer service.

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CRM
RMA Support

Process and track
product returns with
timely authorization
and shipping info.

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CRM
Products

Manage complex
products and pricing
from a single
interface.

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CRM
Back Office Integration

Seamless integration with
leading accounting systems
like QuickBooks.

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Soffront CRM software is completely web based and operates from your browser. Soffront CRM application server does all the business logic, transactions and session management. CRM business logic is clearly delineated from the user interface and the data layers.

Complete Personalization - Soffront CRM software lets you completely control the look, feel and accessibility of CRM with a few simple steps. Personalize your CRM user interface and configure your dashboards, views, menus, templates, etc the way you prefer.
A "No Limits" Solution - Soffront CRM solutions put no limits on customizing your CRM software. Create as many tables and fields you need. There are no limits on the number of queries, reports or business rules you create.
Many-to-Many Relationships - Most CRM systems support one-to-one and one-to-many relations only. Soffront CRM application allows you to establish many-to-many relationships between tables with just a few clicks.
WYSIWYG Form and Workflow Designer - Soffront's unique form and workflow designers allow CRM administrators to easily and quickly create sophisticated CRM forms and map complex business processes with minimal effort.