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Superior Dashboard Management
Soffront CRM 8.5 provides improved User Dashboards and Dashboard management, permitting each user to view the information he or she needs to be effective. Pre-configured Management Dashboards allow management to easily monitor sales and marketing key performance indicators and focus resources where they are most needed.
Support for .NET Web Services
Web Services allow interoperability and easy integration with other tools. Soffront CRM 8.5 offers full compatibility and flexibility to integrate into existing .NET programs without customization.
Integration Framework with popular Accounting Systems
Soffront CRM 8.5 offers a framework for interfacing with popular accounting systems like Intuit’s QuickBooks and Microsoft Great Plains. This offers faster integration leading to faster deployment and less disruption to current practices.
Robust Order Processing Module
Soffront CRM 8.5 includes an order processing module along with sales commission processing. This module, along with a framework for interfacing with popular accounting systems, enables every department in an organization to use one system to track all aspects of a product or service.
Enhanced Outlook Integration
Building on the powerful Outlook integration of version 8.0.0.2, the new version comes embedded right into Outlook. This enables two way capture of outlook messages in the CRM database with a single click, and secured sharing of contact, calendar, and task information between Soffront CRM 8.5 and Outlook.
Bi-directional Perforce Integration
Tightly integrated with the Soffront Defect Tracking module, version 8.5 offers a two way synchronization between TRACKWeb defects and Perforce jobs. The integration supports multiple Perforce servers and depots and effectively works within a distributed environment.
Superior Marketing Campaign Engine
The new Marketing Automation features in Soffront CRM 8.5 offers a powerful Marketing Campaign engine for email and print marketing campaigns. The additional features include subscription models to enable opt-in/opt-out campaigns and true multi channel support.
Rich and intuitive User Interface
Soffront CRM 8.5 offers a significant improvement in it's user interface to make the product even more intuitive and easier to navigate. The interface in 8.5 is more easy to use, more uncluttered, and fully personalized.
Automated Business Rules Engine
Soffront CRM 8.5 evolves it's configurable Business Rules engine to include an automated Leads and Ticket/Case assignment engine and an improved escalation engine.
Advanced Email support
Soffront CRM 8.5 provides advanced email capabilities including HTML support, standard based features like read receipt and delivery receipt notifications, and rule based email processing to make the email information available throughout the database.
Improved Quotation Engine
Soffront CRM 8.5 improves the template driven Quotation engine to design tailor-made quotations by adding better support for pricing, discount management, and product search.
Enterprise Alert Management
Soffront CRM 8.5 introduces a new Alert Management module for company wide broadcasts like meeting notices and policy changes etc. The alerts are personalized, role based and time expired.
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