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Make Sure that no Defects
Falls Through the Cracks
Defect Tracking

Soffront Defect and bug Tracking 
Soffront Defect Tracking is a web-based defect and bug tracking solution to track product defects and manage product enhancement requests. Follow your defect resolution process and work the defect from initiation to closure. Enhance product quality and customer satisfaction. Avoid redundant work, increase productivity, compress the product release cycle, make releases in time and accelerate the speed to market. With Soffront Defect Tracking, you know where every defect stands in the resolution process and can be sure that no defect slips through the cracks. 

Soffront Defect Tracking is a part of the complete Soffront CRM solution that includes Soffront Customer Support, Soffront Employee Support, Soffront Marketing, Soffront Sales and Soffront CRM Portal. However, as with every Soffront module, you have the flexibility to start with just what you require now and add more modules as you need them.

Related Information
Screenshot Demo
Datasheets & Presentations
Architecture 
Soffront CRM 8.6
Other Information
CRM White papers
CRM Webinars
On-Demand CRM
Related Solutions
Customer Support
Employee Support
Related Products
Analytics
Perforce Integration 
VSS Integration 
Email Response 
Knowledge Management
Customer Helpdesk
Employee Helpdesk
Business Rules
Customization Tools

Key Features
  • Zero foot-print Web client

  • Configurable workflow to match your process

  • Automatic assignment of defects and bugs

  • Full bi-directional integration with Perforce

  • Integration with Microsoft Visual Source Safe

  • Manage test cases

  • Attach files

  • Capture system information

  • Automatic email notifications

  • Complete audit trail

  • Plan activities and tasks

  • Time/Cost tracking

  • Integrate with Soffront Knowledge Management

  • Comprehensive reporting and querying - no IT support required 

  • Online and Email defect submission

  • Support multiple product groups

  • Monitor and enforce business process rules

  • Multi-level group security and SSL support

  • Unmatched adaptability

  • Part of a complete CRM solution

 

Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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