Order Processing -- capturing, streamlining and fulfilling orders -- is the critical link between front-office and back-office business processes.
Soffront Order processing provides a complete 360 degree view of customer, quote, order, purchase, pricing, and shipping information.
It fully automates the sales order process to significantly improve order fulfillment, retain and attract customers and boost service levels.
Soffront Order Processing improves the entire lead-to-cash process and significantly reduces paperwork. It ensures that customers get deliveries on time, ensuring customer satisfaction and reducing customer churn.
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Soffront Inventory Management allows you to view product inventory status - on hand, available, allocated and on backorder.
Sales, customer service and partners have a complete view of updated inventory levels. Orders from different sources like the Web, retail or sales will automatically get reflected in inventory levels.
Inventory reports allow you to view information about your total inventory on hand for a product, or just the inventory level at a specific location for that product.
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Soffront RMA (Return Material Authorization) helps you process and manage product returns efficiently by tracking timely authorization and shipping information and sharing it different departments within your organization.
Monitor and manage every RMA request till it is successfully resolved.
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The two-way integration between Intuit QuickBooks and Soffront CRM preserves the investment in your accounting system while extending critical back office application functions into the front office in order to eliminate duplicate entries and increase visibility.
This high level of integration empowers everyone in your organization -- sales, support, the order desk and accounting -- the ability to share account knowledge for a full view of every customer. It also improves the lead-to-cash process and significantly reduces paperwork.
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