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Soffront Software- Premium Annual Support Plan
Get the best from your investment and keep your users productive with the Soffront Software Premium Annual Support Plan. We offer highly trained professionals and self-help tools to get you the assistance you need.
What you get
Stay up-to-date with our commitment to quality products. With the Premium Annual Support Plan, you receive "all software updates". Updates generally include product enhancements, feature requests, and bug fixes. In addition, the Plan offers unlimited technical support for the products you choose.
You can contact Soffront Technical Support using one of the following methods,
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Telephone: Receive unlimited technical support over the telephone from a technical support engineer.
Use the following telephone number to contact
Technical Support: (510) 413-9000.
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Web site: Submit a request ticket
for technical support on our Web site. You will
receive a detailed response by e-mail. You can
also view the status of previously submitted
tickets and view frequently asked questions.
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Fax: Fax your questions and receive
detailed answers from the Technical Support
department. You will receive a response by fax.
Use the following telephone number to fax
Technical Support: (510) 413-9027.
Regular Business Hours
Our Technical Support department is available Monday through Friday, 8 a.m. to 5 p.m. Pacific time, excluding holidays. Our Web site is available 24 hours a day, 7 days a week.
Global Support team
Soffront offers you the advantage of a global support team, leveraging its presence in India. While you can speak to a support rep only during regular business hours, be assured that our support engineers are working 24X7 to address your support queries.
What it costs
The Premium Annual Support Plan costs 20% (twenty percent) of the retail list price of the software and licenses per year. For additional information on Soffront’s support service plans, please contact Soffront Sales at (510) 413-9000 |
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