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Get the best from your investment - and keep your users productive with the Soffront Software
Premium Annual Support Plan.
Stay up-to-date with our commitment to quality products and service. All Soffront customers are assigned a
dedicated Technical Support Engineer, who is responsible for his or her customers' post-implementation success and satisfaction. Your dedicated Technical Support Engineer insures you against downtime by resolving technical issues promptly and is accessible via
telephone, Web and email.
Click here
for more information on the Soffront's Premium Annual Support
plan.
You can also access a wealth of technical support resources and other useful customer information at
Soffront Customer Portal -
- Submit or
update your support issues. Our sophisticated business rules
route your support request ensuring a fast response.
- Search our 24x7 self-serve Knowledge Base.
- Download documentation and product upgrades.
- Access new product information.
- Read our customer success stories and latest news.
Log on to Soffront Customer
Portal with your Customer ID and email.
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Soffront in Midsize
Enterprise Summit
Soffront is participating in the Midsize Enterprise Summit organized by Gartner. The participants of the summit include Senior IT Executives, Technology Vendors, Gartner Analysts and their peers. The high-level global event addresses the information technology issues, examines trends, challenges and solutions unique to midsize organizations.
Venue: Gaylord Opryland Resort, Nashville, Tennessee
Date: April 18-21, 2004.
Click here for more information.
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 Soffront CRM Q&A
Question:
What security
settings are required to import/export information between
TRACKWeb and Microsoft Outlook?
Answer:
1. From the File menu, select Tools -> Internet
Options.
2. Click the Security tab.
3. Determine if you are running TRACKWeb from the Internet or from your Local Intranet, select that icon, and click
Custom Level.
4. Verify that Enable is selected for Initialize and script ActiveX controls not marked as
safe. If it is not, change the setting.
NOTE: Before you can import or export information between Outlook and TRACKWeb, your administrator must map the fields in TRACKWeb with the
respective fields (properties) in Outlook.
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NovaLIS Technologies
(www.novalistech.com) that specializes in GIS-integrated land records software and services, uses
Soffront CRM to track software defects and improve customer support.
According to Mike DeCoffe, Quality Control Lead, NovaLIS has been using Soffront software for years, but not to its fullest potential. DeCoffe acknowledged that the current implementation of the software has been extremely successful.
“Six months ago I took over the project and completely changed the way we used the defect tracking module. I had experience using approximately five competing products, which I considered implementing; but as I learned about Soffront, I became intrigued by its flexibility. I was easily able to customize the software by building a customized workflow, adding individual fields, creating new forms, and changing dashboards for each group using the
software. The web-based capability of the software is especially important because it allows us to access the database from anywhere – while traveling or working from home after hours or on
weekends. We also really appreciate the dashboard and gadget customization functionality and the robust search and reporting capabilities.”
Six separate divisions at NovaLIS use Soffront CRM: development, quality control, change control, product management, customer support, and professional services.
About NovaLIS Technologies
NovaLIS Technologies designs and delivers software solutions that streamline and automate land records management. Its US corporate headquarters are in Charlotte, NC and its Canadian corporate headquarters are in Halifax, Nova Scotia.
To read more on this press release, click here.
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Module
of the Month
Soffront KMS - a repository of information
Soffront Knowledge Management is a fully Web-based self-help and knowledge management application. It provides
self-help to your customers, partners and employees. It acts like a platform for employees and partners to build and share knowledge. Leverage it for sales, marketing, customer support, employee support and defect tracking applications.
Key features include:
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Filter search based on Interests, Categories and Topics
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Natural Language Search
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Intelligent self-learning capability
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Sort and Rank search
results
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Attachments to knowledgebase articles
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Configurable workflow to build knowledge
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WYSIWIG HTML interface to create knowledgebase articles
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Easy import from existing knowledge sources
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Integrate with other Helpdesk tools
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Built-in reports to monitor usage and identify knowledge base gaps
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Multi-level group security and SSL support
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Part of an integrated CRM solution
Click here for more information
on Soffront Knowledge Management.
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