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Soffront Defect
Tracking is the world best web-based solution for tracking product
defects and managing product enhancement requests. Know how to avoid
redundant work, increase productivity, compress the product release
cycle, make releases in time and accelerate the speed to market.
Know where every defect stands in your process and make sure none of
them slip through the cracks.
Soffront Defect Tracking offers a flexible and configurable workflow
model. You can dynamically generates action buttons that guide users
to possible “next actions”. Soffront Defect Tracking can also
automatically assign defects based on the most efficient factors in
your organization like product or module specialization or workload.
Soffront Defect Tracking seamlessly integrates with Microsoft Visual
SourceSafe and Perforce, to provide a full-featured version control
system.
Soffront Defect Tracking is a part of the complete Soffront CRM
solution that includes Soffront Customer Support, Soffront Employee
Support, Soffront Marketing, Soffront Sales and Soffront CRM Portal.
Benefits:
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Zero foot-print
Web client
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Configurable
workflow to match your process
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Automatic
assignment of defects
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Manage test cases
and time/cost tracking
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Full
bi-directional integration with Perforce and Integration with
Microsoft Visual Source Safe
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Comprehensive
reporting and querying
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Integrate with
Soffront Knowledge Management
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Part of a complete
CRM solution
Click here to find out
more about this
solution.
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How to build
equity of ownership
This presentation was originally broadcasted on April 13, 2005 at
11:00 AM PST/2:00 PM EST and was very well received. If you had
missed it, you can access the archives right now.
Hear Richard Clarke, CRM CRM Evangelist, Soffront Software and
Bonnie L. Gouzias, Business Systems Analyst, Excel Switching
Corp speak on how to build equity of ownership using a
host-to-own CRM model.
Click
here to access the archives now.
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For the road warriors
- Soffront Mobile CRM
Soffront Mobile solutions enable
anytime, anywhere access to critical CRM information. These
solutions support a wide variety of mobile platforms including
pocket PC, Palm OS powered handheld devices, and WAP enabled
wireless devices.
The key benefits of Soffront Mobile are:
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Increased revenue due to increase
in sales opportunities
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Enhanced productivity of sales
personnel and support team
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Reduced sales and support
expenses
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Better customer relationship
Soffront Mobile helps in two spheres: Sales and Support.
Soffront Mobile Sales enables Field Sales Personnel to access most
up-to-date information at any point of time. All the information
shown by Soffront Mobile is real time data. So it shows the time
critical activities, service requests, and opportunities to Field
Personnel to ensure timely response and efficient scheduling. Hence
the Field Personnel can update the opportunity immediately after a
sales call. Thus optimal use of the time between the calls is
ensured, thereby increasing the chances of effective sell.
Soffront Mobile Support enables a Field Support Personnel to evolve
as Relationship Manager to understand how the customer is using the
product, identify cross sell / up sell opportunities and strengthen
loyalty.
Click here
to find out
more about this solution.
 Soffront
CRM Q&A
Question:
I
recently upgraded to 8.5.0.0. What are the changes in this version?
Answer:
The changes
are documented in the Readme.txt for version 8.5.0.0. Please
contact soffront Support for a copy of the document.
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