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Welcome to this month’s letter. I hope you
took a few days off from your busy schedule.
I am glad to share with you that Soffront will be advertising in the CRM Magazine, beginning November. Your comments are welcome - as always.
I have mentioned about the new classification of Soffront products in the
recent newsletters. We have created a flash presentation to help
you understand better. Please click
here to review it.
Many of you enquired about the release date for Soffront 7.0.0.2. We are trying our best to release it by the end of this quarter. Please be patient. It has many useful features such as job scheduler , matrix reports, easy to define escalation rules, extensive personal preferences and NT authentication.
You will receive an email when we release it, with more information on the new features.
I thank you for your time and look forward to the next month.
Manu Das, President
manu@soffront.com
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Adapt Soffront CRM to your business needs with Soffront Customization Tools. Customize not only for the initial deployment but also for the changing business
needs. In conjunction with the configuration and individual personalization features of Soffront CRM, this powerful tool reduces your implementation costs,
accelerates deployment, minimizes the risk of failure and protects your investment.
With Soffront Customization Tools, you can:
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Customize the database by adding tables and fields.
Create new tables and clone from existing ones. Add and
modify fields to existing tables.
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Change the user interface by creating new forms and redesigning existing ones, with a drag-drop form designer.
-
Delete
fields from tables and forms. The application ACTUALLY DELETES
the field after after performing all necessary validations. It
DOES NOT HIDE the field and bloat your system overheads.
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Configure the workflow to match your business process.
All the customization is automatically ported when you upgrade to a new version. No need to re-do them!
For more information on Soffront Customization Tools, please click here.
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 Soffront
CRM Q&A
Question:
Can I specify a sort order when defining a query in TrackWeb?
Answer:
TrackWeb by default sorts on the ascending order of the sort field
specified in a query. However, you can toggle the sort order from the query results by clicking
on the hyperlink for the sort field. In fact, all the fields shown in the query results are sortable and you can change the sort field or the sort order in just one click.
The
upcoming release, Soffront 7.0.0.2, will allow specifying the sort
order - ascending or descending - while defining the query.
Question:
Can I open multiple TrackWeb sessions on the same computer?
Answer:
The current version of TrackWeb does not support multiple sessions on the same computer. However, this is a new feature that will be provided in our upcoming
release, Soffront 7.0.0.2.
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Soffront Sales comes with robust features for sales forecasting. Sales reps will never have to fill a forecast report again. But you know what the pipeline is worth at
any point. Run forecast reports for an individual sales rep, a sales manager (and the team), or the entire sales force. Filter the funnel based on a minimum probability.
Specify a dollar amount and associate a probability for each
opportunity being worked upon. Attribute probabilities automatically based on the stage in the sales process. Set
a confidence level for each member of the sales team. The confidence
levels roll up the hierarchy and impact the forecast amount.
Drill down to details right from the report. A sales manager will get to see all the opportunities of his team members. Pick an opportunity and
analyze further - where is this prospect based, what is he buying, what are the next steps planned etc. Your sales meeting suddenly turns so productive!
For more information on Soffront Sales, please
click
here.
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Redline Communications Inc., a privately held Canadian company, has implemented Soffront CRM. Redline Communications selected Soffront’s CRM solution to
ensure comprehensive customer service and support as the company launched its broadband fixed wireless solution.
“We implemented Soffront CRM to make certain that the highest levels of service and support were available to our customers at the introduction of our product,”
said Jeff Mulvey, Director Technical Services at Redline Communications. Redline Communications is currently using Soffront CRM for web-based ticket submission,
customer helpdesk and defect tracking. The company also plans to implement Soffront Laptop -- a feature of the software that allows field service workers to
remotely access the CRM system, even without Internet connectivity.
“Redline Communications looked at several other options but ultimately chose Soffront because it was easy to use, easy to customize, web-based and cost effective,”
explained Andy Eu, Senior Field Engineer at Redline Communications.
For
the complete story, please click here.
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Soffront
CRM Q&A
Question:
What is the maximum that can be stored in a Notes or Comments field?
Answer:
A Notes or Comments field is defined as 'Long Text' type in Track. The size of a 'long text' field is dependent on the database type. The maximum size limit is 3950
characters if the project is maintained in Oracle and it is 31499 characters if the project is maintained in MySQL or MS-SQL 2000.
Here's
a table for quick reference:
| Database |
Field
type |
Maximum
Size |
| MS-SQL 2000 |
Long
text |
31499 characters |
| Oracle |
Long
text |
3950
characters |
| MySQL |
Long
text |
31499 characters |
Question:
Is
there any limit to the number of Notes or Comments that can be
entered?
Answer:
No. You can an enter UNLIMITED number of notes or comments. Enter as
many notes or comments about an account or a ticket, as required.
The
size restriction of 3950 or 31499 characters applies only to how much
can be entered as part of a single note or comment.
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