From the President's Desk

In this period of downturn and massive layoffs, Soffront is proud to be hiring. As always, the company remains profitable and going strong. Soffront is actively developing its products and adding new features when other companies are only struggling to stay afloat. This stability reflects Soffront’s sound management policies and guarantees that Soffront will still be serving you for a long time to come. Top5

dBase is passé! Soffront will no longer support dBase in TRACK and TRACKWeb future versions. You need to upgrade to SQL server or Oracle. As an authorized Microsoft reseller, we are offering you special discounted prices on MS SQL Server for a limited time. Take advantage of the opportunity! Here are a few compelling reasons:   

• Database security is compromised in dbase. Anyone having access to database file has complete access to your data.

• dBase does not support synchronization of information.

• dBase seriously lacks in performance with large databases or when several simultaneous users are accessing the data.

• dBase does not support the more robust XML language, which is being increasingly used in TRACK and TRACK Web applications.  

To purchase SQL Server at special discounted prices, contact your Soffront representative by September 15th, 2001. Top5

TRACK/ Trackweb Q&As

Problem: I am unable to search for a TRACK ticket. Query result returns no rows.

Solution: Each object has a View Report in Reports. For the View Report, you must have at least one selected field. This is system-generated report, so if you don't have any selected fields in View Report, TRACK will return the query result without any columns and rows.

This report cannot be deleted, but make sure no one removes all the fields from Selected Fields list.

Problem: If a user belongs to multiple groups, which permissions do TRACK use? 

Solution: If a user belongs to more than one user groups, TRACK combines all the privileges from those groups.  

If you add one of those user groups to the workflow, TRACK only uses that group's privileges for that specific action in the workflow.  

Problem: I get an HTTP Error 400 when I try to modify a public query

Solution: If you get an HTTP Error 400 when you try to modify a public query, clear your browser cache and refresh TRACKWeb.

To clear your browser cache (in Internet Explorer)

1- From the Menu Bar, select Tools --> Internet Options.

2- Under the option Temporary Internet files, click Delete Files.

3- In the Delete Files dialog box, check Delete all offline content and click OK.

4- Click OK to close the Internet Options dialog box.

5- Close that browser and open TRACKWeb in a new browser window.

If that doesn't solve the problem, reboot your web server. Top5

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TRACK & TRACKWeb upcoming features

We listen to you! 

You asked for it and we are working on adding several new features in the upcoming versions of TRACK & TRACKWeb. Here is an example of a few:  

• You will be able to access your Outlook emails from TRACKWeb and save them as records.  

This feature will help you keep track of all email communication related to a record.

• Each user now has the option to set up an individual Startup Form and Startup Query. 

This will help users have the information they need as soon as they log in to the system.

• You can now open batch mail with a pre-selected campaign. You can also copy an existing batch mail or create a new one without selecting a campaign. You can also save multiple email templates for later use.

This gives users complete flexibility to easily manage batch email campaigns and execute one with a single click.

• Each user can specify the number of records per page for query results. Also, you can see the information on the total number of records found.  

The feature allows you to quickly view a large number of query results. Knowing the total number of records returned in your query directs you to narrow down your query, if necessary.

• New speed submenus allow quick access to most commonly used queries and reports.  

To make you job easier, this feature helps you quickly locate the information you most frequently seek.

• Now automatic notification contains a hyperlink that will take the recipient directly to the record in question.  

This is one of the many steps we are taking to help you get to the right information with a single click.

• Your opinion about the above mentioned features? 
• Other features in your wish list?
• Or if you want to participate in our beta program. Top5