Concurrent user licenses for on-demand customers

Soffront now offers Concurrent or Floating user licenses to its on-demand (hosted) customers. Most hosted CRM vendors offer only 'named' or 'dedicated' user licenses. This means that each user of the system must have a separate license, adding to the total cost. Customers that need, for example, round-the-clock operations in a support center, benefit from concurrent licenses. They add as many users as necessary and do not remove users from the system as employees leave the company. Also, they are able to track each user's activity and productivity.

Until Soffront offered concurrent licensing, each of these users either needed their own license, increasing costs, or to share licenses, preventing the ability to track, monitor and schedule activities individually.

"Concurrent user licenses for our hosted customers is an important part of our on-demand CRM strategy," said Mr. Manu Das, president and founder of Soffront. "We have always been a value leader -- this can save 40% or more for most companies. This also increases the scope of CRM by increasing the number of people within the organization who are able to use the software cost-effectively. Additionally, customers can mix the concurrent and dedicated licenses as per their needs and can change the mix without any added cost."

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Soffront On-Demand Service

The Soffront "On-Demand" Service is ideal for Mid-Market companies who want to centrally manage their customer facing processes, but don't want to manage IT infrastructure or use staff resources for administration. With Soffront Hosted ASP, you'll be free to focus on your business, and not worry about infrastructure requirements, maintenance, and upgrades.

This hosted CRM offering is delivered over the Web and completely accessible from your Internet browser at a monthly, per user price, and can be deployed in days.

Soffront Hosted ASP provides the flexibility of low up front costs with the same power that Soffront’s enterprise customers have enjoyed for years. This also offers an easy migration path to an on-premise Soffront CRM solution.

Key Benefits:

• Easy access - anytime,

• Flexibility and ease of use,

• Quick deployment,

• Secure data,

• Effortless migration route to an in-house system,

• Full customization/Administration ability,

• Superior feature matrix, and

• Fully integrated Marketing, Sales, Support, Self Service, Project/Defect Tracking, Sales Order Processing, Inventory Management and Backend Integration.

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Module of the month - Asset Management

Soffront Asset Management provides you with complete visibility into your corporate assets. It gives you the information you need to optimize equipment performance, track software assets, and make financial and operational decisions that maximize asset performance. From the time of deployment through operation, maintenance and retirement, Soffront Asset Management will track the lifecycle of each item. Reduce asset related expenses and enhance employee/asset productivity. Streamline disaster recovery and asset disposal plans. Mitigate the effects of software license compliance audits.

With Soffront Asset Management, you can tag your asset, know where it is at all times and who is using it. The solution can even locate IT assets automatically and provide a complete audit of local systems. This information is integrated with Soffront Help Desk to reduce the problem resolution cycle at your IT help desk. When an employee reports an issue, the exact configuration information is readily available.

With Soffront Asset Management, you can schedule equipment service to keep all assets in top shape. Examine asset history to determine how often failures occur, how to prevent them and how equipment failures are impacting your costs. Monitor the status of physical assets to know when it will be out of service and when it is expected to be up and running again.

Key Features:

• Roster of all assets with tag numbers

• Cost tracking with support for cost centers, location and depreciation

• Capture lease, supplier and purchase order information

• Capture warranty & contract information

• Automatic discovery of IT assets

• Automatic notifications for contract renewal and maintenance schedules

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Soffront CRM Q&A 

Question: What are the recommended system specifications for Soffront CRM server?

Answer:

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