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HealthTec Software (www.foxmed.com),
a leading provider of medical and dental practice management
software announced that it has upgraded to the latest version of
Soffront CRM, version 8.0, to improve tracking and management of
their Sales and Marketing processes and to implement a full-featured
customer portal on their website.
HealthTec originally purchased Soffront CRM in 1995 for tracking
design requests and program fixes. In 2002, HealthTec added the
Soffront Helpdesk and Sales modules to improve technical support as
well as customer service and sales functionality. With Soffront’s
release of Soffront CRM version 8.0 in 2003, HealthTec added even
more functionality and purchased the Soffront Customer Portal
module.
“Over the past three years, our business model has changed
dramatically—from a reseller driven model to a direct sales driven
model with resellers,” explained Andre Fidellow, Vice President of
HealthTec. “Soffront CRM is so flexible and easy to customize,
that the software changed with us to meet our growing needs.
In the past two years, we have re-worked the flow of Soffront CRM to
better handle this new “end-user based” support model.”
HealthTec is implementing the Soffront Customer Portal to improve
efficiency and allow customers the option of "self-support" with
24/7 availability.
“The Soffront Customer Portal will allow us to offer a
full-featured portal to our customers,” concluded Fidellow. “We
can now offer more training and technical support content, resulting
in a higher level of service.”
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Productivity enhancement with Employee Portal
Soffront Employee Portal acts as a container that aggregates all
organization information/applications and presents the employee
with a completely personalized portal. The Employee Portal
features application gadgets that act as the doorway to Soffront
CRM applications and other applications like Accounting, Payroll
etc.
The Employee Portal features a collection of pre-built gadgets
for the Employee: Employee profile, Calendar, Alerts, Task list,
Key metrics reports, Surveys, Web based ticket submission, Asset
management, and integrated Self-service.
The application gadgets on the portal can be customized
according to the role of the employee. The employee decides
which application gadgets to see and when to see them within the
portal. The layout can be configured with just a few clicks.
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Module of the month
- Asset Management
Soffront Asset Manager gives you the
information you need to optimize equipment performance, track
software assets, and make financial and operational decisions that
maximize asset performance. Soffront Assets helps manage your
portfolio of assets – whether they are IT or fixed assets like
tables/chairs.
With Soffront Asset Management, you can tag your asset, know where
it is at all times and who is using it. The solution can even locate
IT assets automatically and provide a complete audit of local
systems. This information is integrated with Soffront Help Desk to
reduce the problem resolution cycle at your IT help desk. When an
employee reports an issue, the exact configuration information is
readily available.
With Soffront Asset Management, you can schedule equipment service
to keep all assets in top shape. Examine asset history to determine
how often failures occur, how to prevent them and how equipment
failures are impacting your costs. Monitor the status of physical
assets to know when it will be out of service and when it is
expected to be up and running again.
Key
benefits:
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Roster of all assets with tag numbers
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Cost
tracking with support for cost centers, location and depreciation
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Capture lease, supplier and purchase order information
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Capture warranty & contract information
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Automatic
discovery of IT assets
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Automatic
notifications for contract renewal and maintenance schedules
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here to know more of this solution.
 Soffront
CRM Q&A
Question:
How can we log support
tickets to Soffront, download products and documentation, and search
the Soffront Knowledge Base?
Answer:
You can access a wealth of technical support resources and other
useful customer information at Soffront Customer Portal -
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Submit or update your
support issues. Our sophisticated business rules route your support
request ensuring a fast response.
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Search our 24x7
self-serve Knowledge Base.
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Download documentation
and product upgrades.
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Access new product
information.
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Read our customer
success stories and latest news.
Log on to
Soffront Customer Portal with your Customer ID and email.
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