|
The release of version
8.6 of Soffront CRM is around the corner. This version offers ground breaking
enhancements built on Soffront's popular CRM version 8.5.0.0, keeping the
same easy-to-use intuitive interface.
A few of the key
enhancements:
-
Best in class drag
and drop visual workflow editor.
-
Enhanced defect
tracking module with release management and product lifecycle
tracking.
-
Standard based
calendaring and activity management.
-
New re-usable HTML
report templates for a detailed view.
-
Enhanced
assignment and escalation rules with more configurable options
and flexibility.
-
Superior campaign
response tracking and ROI reports.
-
Advanced Outlook
integration with greater flexibility and functionality to file
Outlook emails easily in CRM
-
New Seminar module
to plan, execute, and measure the effectiveness of seminars and
events.
-
Powerful survey
module (tightly integrated with marketing automation) to gather
customer insights.
-
New project
management module for the professional services or consulting
industries.
-
Improved
multi-tiered SLA module for customer support and helpdesk.
Contact your account
manager or click
here
for
more information on this version.
Top
 Soffront
CRM Q&A
Question:
Is there any
plans to bring back private gadgets in a future Soffront version?
Answer:
Yes,
private gadgets will be back in the upcoming 8.5.0.1 version based
on customer requests.
.Top
|
Soffront today announced improved IT asset discovery and management
capability for it’s Help Desk software. This improved capability
allows companies to audit computer assets in remote locations such
as home offices. This capability solves a critical problem of taking
inventories of hardware and software assets and managing software
licenses for remote employees.
Auditing remote IT assets using Soffront Help Desk is efficient and
straightforward. Soffront help desk sends out Audit email to remote
users at scheduled times. User simply clicks on an URL to audit his
computers and sends the audit information to the help desk. Soffront
help desk updates current assets, adds new assets and links to the
employee, flags and reports to the
right people – if necessary.
Further, Soffront help desk monitors asset audit results and
notifies if a user does not respond, or any unauthorized software
installation, or any license expiration. This greatly increases a
company’s ability to manage software licenses and IT assets.
“Introduction of remote IT Asset auditing shows Soffront’s
commitment to solve our customer’s problems. This ability solves a
critical problem of today’s IT managers by providing an efficient
way to manage internal as well as external IT assets” – says Manu
Das, President of Soffront.
Click
here
for the full story.
Get full customer insights on the road
Soffront Mobile Solution extends Soffront CRM to the field by
providing mobile access to critical business information. This
solution supports a wide variety of mobile platforms including
pocket PC, Palm OS powered handheld devices, and WAP enabled
wireless devices. Soffront Mobile facilitates both Sales and
Support.
With Soffront
Mobile Sales, field sales personnel can perform the following
tasks:
- Enter and update account/contact information
- Create and edit notes
- Assign new leads
- Plan activities
- Manage opportunities
- Receive and send emails
- Query the database and run reports
With Soffront Mobile Support, Field Support Personnel can
perform the following tasks:
- Access case history and update ticket status
- Assign tickets and escalate issues
- Exchange emails with internal call center
- Create work orders to acquire parts and tools
- Initiate cross-sell/up-sell opportunity
- Submit call reports and initiate invoicing
- Query the database and run reports
Click
here
to know more about this module.
Top
.
|
