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Soffront has
announced the release of TRACKWeb 8.0.0.2 version. The version
amalgamates the following innovative, user-friendly features
with 8.0.0.1 version that make working on TRACKWeb 8.0.0.2 a
delight:
- Freedom of
importing data from diverse databases
- Merge the
power of a word document template with TRACKWeb
- TRACKWeb
Inbox: Advanced Search and Processing options
- Flexible, user
friendly, and customizable Quotation
- Effective
Campaign Management
- Superior batch
actions facilitating Multiple Edits
- Enhanced
Gadget Management
- Sleek UI
features
Click
here for more information on
version 8.0.0.2
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Soffront at FOSE 2004
FOSE is the world's leading gathering place for everyone involved in
Government IT. At FOSE, you can see the latest developments in
technology, speak with the leading minds implementing government IT
policy and meet with your peers to discuss techniques for leveraging
best practices for your agency.
Soffront had received an overwhelming response in last year's
FOSE.
Visit Soffront at Booth #1118.
Date: March 23-25, 2004
Venue: Washington DC Convention Center
Click here
for more information on this event.
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 Soffront CRM Q&A
Question:
I
have a new Sales Manager. I have to update more than 10,000 customer records to
reflect this change. How can I do it in a single step?
Answer:
You can update multiple records with the Batch Update facility. The
following steps describe this procedure:
1. Run a query to select the records you want to update.
2. From the Query Resultset actions list, select Update.
3. Enter your password (this step is required for additional
security). The Batch Update dialog box appears.
4. Select the field to be updated from the Modify Field list.
5. Enter the new value in the With Value box.
6. Click Ok to apply the change.
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Soffront will be participating in the DCI CRM Conference and
Exposition '2004. The event provides a complete CRM education
with focus on:
-
A
clear understanding of how to build a strategic CRM masterplan
and how to implement it
-
A
methodology for determining and measuring ROI to cost justify
your CRM investments
-
Case studies on how mid to large enterprise companies are using
CRM technologies successfully to increase revenue and reduce
costs
-
An
overview of the products available for each of the above
mentioned CRM solutions
-
Expert advice on which product may be right for your company
Visit Soffront at
Booth #518.
Date: March 2-4, 2004.
Venue: Chicago, IL.
Click here
for more information on this event.
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What our customers say
Acme Packet purchased Soffront CRM in 2002 and is currently using
the software to track trouble tickets and software defects. The
company is also using the Soffront customer portal to improve
service by allowing customers to track issues online. Within six
months, the company also plans to use the software to implement a
customer knowledge base and Return Materials Authorization (RMA)
capabilities.
In the words of Erin Medeiros Manager of Systems Engineering at Acme
Packet:
“Soffront CRM is exactly what we needed. As a start-up, our goal
was to meet our customers’ service needs right from the start. We
wanted flexible, easy to use CRM software that also provided
essential functionality such as database integration, web-based
capabilities, knowledge base and RMA.
We needed to be able to integrate defect tracking with trouble
tickets, thereby improving efficiency. Using Soffront, the two
databases are linked, which saves us time and allows customers to be
updated in real time about status of various issues. When a defect
is fixed, the ticket is automatically updated. We also required a
web-based solution. Our tier 1 and 2 service provider customers
expect superior service, which includes the ability to track issues
via the Web.
Soffront has provided us with an easy to use, extremely customizable
solution. The software is user friendly and very flexible – we can
easily modify fields, making the software do exactly what we need
done.”
To read more on this press release, click
here.
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