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Redemtech chooses Soffront CRM for Sales Force Automation, Customer
Service, and Help Desk applications
Redemtech, a subsidiary of Micro Electronics, Inc., has purchased Soffront CRM software to improve Sales Force Automation (SFA), Help Desk, and Customer Service functions at the company. Redemtech is the nation's number one technology recovery and recycling company.
“After an extensive evaluation process that included options for both hosted and in-house applications, we selected Soffront CRM because it was the most robust solution across the board. Soffront provides us with the breadth of solutions we need in one integrated application that includes sales, marketing, help desk, and customer service,” explained Tony Thornton, Director of IT at Redemtech. “Soffront’s professional services team worked closely with our engineers to customize the CRM application and integrate it with our own internal application. This direct integration allows us to work on a seamless platform that has been customized to meet our exact specifications.”
Tony
concludes “Soffront saves us money, gives us faster performance, and dramatically increases our customization capabilities.”
To view the complete press release on Redemtech, click here.
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Powerful, yet easy-to-use, customization tools and the web-based 3-layer architecture makes
Soffront CRM so easy to customize. Of course, Soffront has been in business for over 10 years serving over
500 customers and the solution has matured with the accumulated expertise.
Design the user interface with a drag-drop form designer provided by Soffront Customization Tools. Customize the database by adding tables and fields. Add and modify fields to existing tables. Create new tables and clone from existing ones. Configure the workflow to match your business process.
For more information on Customization Tools, please click here.
The 3-layered architecture clearly delineates the business logic, the user interface and the data layers. The solution is completely Web based.
Access the application just as you would access a web site like amazon.com. There is no code required at the client. No need to download a plug-in or an applet.
For more information on the web-based 3-layer architecture, please click
here.
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 Soffront
CRM Q&A
Question:
Can the values in a list field depend on the value in another field?
Answer:
Yes.
Create a dependent list field whose values depend on another list field. To illustrate,
display a subset of values in the version number list depending on the value
in the product field. More information on how to create a
dependent list field is available from the TRACK help file.
Search for 'dependent list field' from the help file.
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Iverson
Financial Systems is the premier provider of market data management
services to Wall Street's leading investment firms. The company is
currently using the Soffront HELP DESK and Soffront DEFECT TRACKING
modules to manage the customer support and product development
functions respectively.
Soffront CRM was selected over competing solutions because it provided
the functionality Iverson Financial Systems needed at the best price.
“When I first started researching CRM solutions almost 1 ½ years
ago, Soffront was the only web-based solution available with all the
features we needed at a reasonable price,” explained Brian Jones,
senior vice-president of Iverson Financial Systems . “Ease of
customization is another reason we selected the software. I can easily
change fields and customize the product to meet all of our needs.”
To view the complete story, click here.
Jones concludes " I am impressed with Soffront. The product is
good. The customer service is responsive. As a company, they seem to
be working on a lot of enhancements, which is really good. I am
getting value for the price I paid."
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Want to know more about the solution, the architecture and the
customization capabilities? See it online and ask questions in one of our upcoming webinars.
Learn how our CRM solution can be applied to derive business benefits and competitive advantage. The following are the seminar topics:
* How to manage and distribute leads efficiently, close more sales, forecast better and manage campaigns more effectively
* How to reduce support costs, enhance customer satisfaction, improve support staff productivity & morale
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Soffront
CRM Q&A
Question:
Can users submit attachments, along with a ticket, using Soffront Web Tickets?
Answer:
Yes. Web Tickets can be customized to handle attachments.
Upload screen shots in GIF/JPEG or in a compressed file format, while
submitting a ticket. Web Tickets accepts all file formats.
The attachment is automatically related to the ticket and is available right from the ticket record.
Clicking on the attachment, from the browser (within TrackWeb)
launches the program associated with that file type.
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