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Soffront
offers a low-cost alternative to its regular installable CRM solution. Soffront hosted ASP
model is the fast and economical solution for the rapid deployment of the Soffront CRM
suite.
Some of the important features of this model are:
Accessibility
Flexibility
Ease of
use
Quick
deployment
This model
offers capabilities not usually available with hosted applications, including unmatched
breadth and depth of features, and powerful customization. It has the ability to grow with
your business, allowing you to migrate your system in-house without losing existing
customizations or integrations.
Contact us to find out more
about this service.
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Upcoming Feature - TRACKWeb Enhanced Version Control
Soffront now offers an enhanced form of version control tool for effective maintenance of
software project files.
Let's suppose, in an organization, a team of ten software developers are working on a
project. They need a method to effectively maintain huge amount of data and documentation.
TRACKWeb previously had an asp based implementation to connect to Microsoft VSS and handle
such a scenario.
Now with growth, the organization has increased its number of employees and diversified
into multiple locations. The development team now needs an enhanced tool to handle
projects among a large number of people across the globe. Time is an important criterion
since the team works on client projects. Hence Soffront offers an enhancement.
TRACKWeb now has an ActiveX control acting as an efficient interface between TRACKWeb and
VSS.
Some important features of this tool are discussed below.
It
allows multiple files check-in and check-out, thus saving processing time.
The
existing GLV (Get Latest Version) feature has been improved to facilitate prompt retrieval
of the latest version without actually browsing through the files.
Due to
the existance of separate working folder for each project, it is easy to retrieve files
from multiple SourceSafe projects across the globe.
There
is an option to incorporate comments on files. Each developer can read the comments,
understand the details of the file and start working on it.
Time is
an important criterion for development across a team. Hence we have designed the tool on
the basis of an XML oriented resource-on-demand architecture to accelerate operations
across the Internet.
All these features of the TRACKWeb version control tool cater to the need of today's
software development environment.
Contact us to find out more
about this feature.
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Soffront Mobile solutions
enable anytime, anywhere access to critical CRM information. These solutions support a
wide variety of mobile platforms including pocket PC, Palm OS powered handheld devices,
and WAP enabled wireless devices. The key benefits of Soffront Mobile are:
Increased revenue due to
increase in sales opportunities
Enhanced productivity of
sales personnel and support team
Reduced sales and support
expenses
Better customer
relationship
Soffront Mobile helps in two
spheres: Sales and Support.
Soffront Mobile Sales enables Field Sales Personnel to access most up-to-date information
at any point of time. All the information shown by Soffront Mobile is real time data. So
it shows the time critical activities, service requests, and opportunities to Field
Personnel to ensure timely response and efficient scheduling. Hence the Field Personnel
can update the opportunity immediately after a sales call. Thus optimal use of the time
between the calls is ensured, thereby increasing the chances of effective sell.
With Soffront Mobile Sales, field sales personnel can perform the following tasks:
- Enter and update account/contact information
- Create and edit notes
- Assign new leads
- Plan activities
- Manage opportunities
- Receive and send emails
- Query the database and run reports (including the forecast report)
Soffront Mobile Support enables a Field Support Personnel to evolve as Relationship
Manager to understand how the customer is using the product, identify cross sell / up sell
opportunities and strengthen loyalty. With Soffront Mobile Support, Field Support
Personnel can perform the following tasks:
- Access case history
- Update ticket status
- Exchange emails with internal call center
- Escalate issues
- Create work orders to acquire parts and tools
- Update contact/account information
- Add notes and initiate cross sell / up sell opportunity
- Submit call reports with time, part information to initiate invoicing
- Assign tickets
- Query the database and run reports
You can experience the advantages of Soffront Mobile from a laptop, a palm-top with PDA,
or a cell phone supporting WAP.
Click here to find out more
about this module.
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 Soffront
CRM Q&A
Question: I have legacy data in both MS Access and DBase. Can I import
those in TRACKWeb easily?
Answer:
You can import data from diverse databases such as Microsoft Access, Microsoft Excel,
Microsoft SQL Server, dBase, Oracle, Sybase and MySQL directly into TRACKWeb.
To do so,
1. Log into TRACKWeb.
2. Click Tools on the Task bar.
3. Under Import, click Import Records.
4. Follow the subsequent steps to select the file or DSN and the source and destination of
data.
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