Welcome to Soffront's Newsletter

You requested it and we listened! To provide you with better service and to keep you more informed, Soffront has launched a newsletter which contains the latest news about Soffront and our products. If, at any time you wish to unsubscribe, you can do so by clicking the link at the bottom of this e-mail. Top5

TRACKWeb Tickets- the future of online ticket submission

Wouldn't it be nice if your customers could look up answers to their own issues before submitting a ticket to your support team?

Using Soffront's TRACKWeb Knowledge Management System hand-in-hand with TRACKWeb Tickets allows users to search for an answer to their question from your web site. If the results are unsatisfactory, they can, with the click of a button, submit a ticket to your support team.

Wouldn't it be nice if your customers could submit their tickets over your web site?

What if these tickets were then automatically assigned by skill set to a support representative within your company?

And what if those same customers could check online the status of each ticket they submitted?

Soffront's TRACKWeb Tickets can make that a reality! Your customers can submit their tickets online and then check the status as often as they want.

Do you want your customers to be able to attach files and screen shots to their tickets?

Do you want to save customer system configuration information so they only have to enter it once?

See TRACKWeb Tickets in action at www.soffront.com. Soffront has recently implemented TRACKWeb Tickets on our web site and we have been receiving rave reviews.

Interested in implementing online ticket submission on your web site? We can configure TRACKWeb Tickets to meet your requirements. Contact your account representative for more details. Top5

What's new in TRACK and TRACKWeb?

• When you add a User List field, only users from user groups with access to that project appear as options for that field. By clicking the Privileges button, you can further restrict which user groups from which you wish to include users.
  
• Soffront offers a new Combo license. Purchasing Combo licensing allows users to share licenses across TRACK and TRACKWeb instead of purchasing licenses individually.
  
• When cloning projects, you now have the option to clone the project and the records, or just the project. If you choose to clone the project's records, you can also select if you wish to clone the record history.
  
• TRACK gives you the option to clone User Groups, which duplicates users and privileges from the old user group in a new user group. Top5

Soffront & Astound partner- to provide web-based support solutions

Introducing TRACKWeb Knowledge
Management System version 6.0

Soffront is excited to unveil TRACKWeb Knowledge Management System v 6.0 - a fully web-based knowledge management application that complements Soffront CRM and other third-party CRM applications.

TRACKWeb Knowledge Management System can benefit your company in the following ways:

• Assisting geographically scattered support representatives to efficiently resolve issues by providing access to product knowledge through a web browser.  
  

• Significantly reducing support costs by automating Tier-1 support for customers.  
  

• Offering web site visitors product information and sales assistance.
  

• Delivering pertinent, timely information to partners, resellers, and distributors.
  

• Integrating with your existing third-party CRM application.

Inquire about this product by June 15th, 2001 to secure a 10% discount towards your purchase. Top5