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Soffront is seeing increased sales momentum in all areas of local, state and federal governmental agencies. Soffront is a qualified small business and currently has a
GSA contract award pending.
“We have always had a strong presence in the federal government with customers such as the United States Army, Navy and Air Force. In addition, other federal
agencies like the U.S. General Services Administration and major government contractors, such as SAIC, Northrop Grumman and Boeing, use Soffront’s solution,”
explained Manu Das, founder and president of Soffront. “In the past couple of years, we have also seen increased interest in our solution from many state and local
government agencies. These agencies are choosing our CRM solution to reduce IT support costs, streamline asset management, and increase employee productivity.”
To see the complete press release, click here.
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The release of version 8.0 of Soffront CRM is around the corner. This release further consolidates Soffront's position as “built to adapt” CRM by enriching the
customization and personalization features. The release offers Web based customization, personalized dashboards and is localization ready for European languages.
The out-of-the-box version supports industry best practices like configurable lead distribution, multi-stage campaigns & ROI reports, robust channel management,
automatic surveys and multi-tiered support contracts. In addition, it includes powerful matrix reports to draw insights from up-to-the-minute data, standards based
email integration, job scheduling for auto execution and NT authentication support. All in all, its enhanced flexibility, more out-of-the-box and an even further
reduction in the total cost of ownership (TCO).
The pre-release version is available now. Customers with valid annual support contracts qualify for the upgrade at no cost. Please contact your account manager for
details on how to upgrade.
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 Soffront
CRM Q&A
Question:
How is email integration different in 8.0?
Answer:
Soffront CRM already features tight Outlook integration. Version 8.0 expands this to any SMTP mail system and eliminates the need to have a local mail client (like
Outlook). Access emails, from any location, with a browser, from TrackWeb. Version 8.0 uses standard protocols - IMAP and SMTP to access mail folders and
send emails respectively. While the out-of-the-box solution is tested for integration with Exchange, it can be easily extended to other mail systems that support these
protocols.
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Many government agencies are choosing Soffront’s Employee Support solution which features IT help desk, mobile support, web-based ticket submission,
Self-service knowledge management, asset management, defect tracking, IP based contact center and an employee portal. All the modules are pre-integrated by
design, and the solution is built on a 3-layer web-based
architecture.
Some of Soffront’s current local and state government customers include the City of Fairfield (Calif.), the City of Danville (Virginia), Stanilaus County (Calif.),
Minnesota Secretary of State, the School District of Illinois and the Salt Water Project (Arizona).
Here's a quote from City of Fairfield, California:
"We wanted to streamline asset management and respond better to license compliance audits. Soffront's web based solution not only addressed these needs but also
integrated asset management with help desk, thereby providing us better value."
- Operations Manager,
City of Fairfield, California
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April 8-10 2003
Washington, D.C. Convention Center
Booth #2445 (Small Business Pavilion)
Stop by at booth #2445 and qualify to win a free Dell PDA. If you would like to schedule a meeting, please contact Barry Richardson at 703-503-4533.
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Soffront will be offering an online training on configuring and setting up 8.0. Learn how to make the best of personalized dashboards and enhanced
customization/personalization features.
The cost of this 2-hour session is US$100/- (one hundred dollars) only. More details on the training will be available soon.
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Soffront
CRM Q&A
Question:
What can be customized over the Web in 8.0?
Answer:
Soffront is renowned for its advanced customization features that dramatically reduce the total cost of ownership. Version 8.0 extends it further by providing these
tools over the Web. Use the browser to re-design the UI with a drag-drop form designer, change the database by adding
fields / tables and configure the workflow to match the business process.
Project based customization tasks like registering a new project, cloning an existing project or deleting a project will require TRACK tools.
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