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Soffront CRM version
8.5 incorporates new modules that extend the CRM system
functionality beyond sales, marketing, and customer support. With
Soffront CRM, new functionality includes an order processing module,
sales commission, and a framework for interfacing with popular
accounting systems like Intuit’s QuickBooks and Microsoft Great
Plains. Soffront has the widest set of modules available of any
comparable product, resulting in a truly advanced enterprise CRM
solution at an affordable price. Soffront CRM now allows every
department in an organization—customer service, helpdesk, sales,
marketing, engineering, accounting, and order fulfillment - to use
one system to track all aspects of a product or service.
Soffront CRM version 8.5 introduces numerous important capabilities:
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Management
Dashboards allow management to easily monitor sales and
marketing key performance indicators and focus resources
where they are most needed,
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Upgraded User
Dashboards and Dashboard management, permitting each user to
view the information he or she needs to be effective,
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Web Services
allow interoperability and easy integration with other
tools,
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Integration
framework with popular accounting systems,
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Enhanced
Outlook integration,
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Word
integration,
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Perforce
Integration (with the Defect Tracking Module),
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Improved GUI
to make the product even more intuitive and easier to
navigate,
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Improved
Marketing Campaign engine for email and print marketing
campaigns, and
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Improved CRM
Portal administration.
Contact us to find out
more about this
release.
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 Soffront
CRM Q&A
Question:
Do I
need to do any configuration before I install TRACKWeb on Oracle 9i?
Answer:
You would
need to change the Strack.ini file in the Server Folder of Track32.
Under the [Oracle] option, the following entry has to be made:
[Oracle]
[DRIVER NAME]
ORACLE = Oracle in OraHome92
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Soffront On-Demand
service
Soffront's hosted CRM model - an
“On-Demand” service has become a
popular choice for mid-market companies due to it's clear advantages
over similar offerings from other vendors. Soffront CRM is Currently
available as an on-premise, hosted, or host-to-own model.
With Soffront Hosted ASP, you'll be free to focus on your business,
and not worry about infrastructure requirements, maintenance, and
upgrades.
This hosted CRM offering is delivered over the Web and completely
accessible from your Internet browser at a monthly, per user price,
and can be deployed in days.
Key benefits:
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Easy access - anytime,
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Flexibility and ease of use,
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Quick
deployment,
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Reliability,
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Secure data,
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Effortless
migration route to an in-house system, and
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Fully
integrated Marketing, Sales, Support, Self-service, Project/Defect
Tracking, VOIP and Business Intelligence.
Click here
to find out
more about this service.
Knowledge
management - information at your fingertips
Soffront Knowledge Management is a fully web-based self-help
management system for all of your organizational information and
collective knowledge. The system can provide self-help to your
customers, partners and employees, plus serves as a platform for
employees and partners to build and share information.
With Soffront KM you can leverage group intelligence for sales and
customer support applications. Help customers select the right
product or find a solution twenty-four hours a day. Your sales
staff can learn more about products and share competitive
intelligence even from remote locations. Your customer support
representatives can find solutions fast and share new insights
with colleagues.
Key benefits:
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Sophisticated
Search Interface,
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Easy Gathering of
Knowledge,
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Sort, Rank &
Measure Relevance,
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Intelligent
Self-Learning,
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Enhance Knowledge
with Multi-media, and
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Multi-level Access
Control and Security
Contact us to find out
more about this solution.
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