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Soffront enters as a Niche player in the Gartner Magic Quadrant for CRM Suites for North American MSBs. The minimum criterion for inclusion in the Magic Quadrant was support for the three primary applications that make up a CRM suite. Soffront with a complete suite of CRM applications spanning the marketing, sales, partner management, customer support, defect tracking, Employee Support and Portal applications won an easy entry into this quadrant.
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Nearly 150 business executives and CRM thought leaders from 13 countries convened last week in Monterey, California for CRM Guru’s first annual conference -- the Customer Think Executive Summit.
Soffront was a prominent participant and was well received throughout the event.
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 Soffront CRM Q&A
Question: How can I batch update multiple records?
Answer:
Use the following steps to update multiple records in one go -
1. Run a query from TrackWeb to select the records to update.
2. Click on the “Batch Update” icon in the Query Resultset.
3. Enter the administrator’s password for added security.
4. Select the field to be updated, and enter the value with which you want to replace the fields.
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Have you upgraded to version 8.0? a significant number of our customers have already upgraded and they love it. Here are a few reasons why you should upgrade:
1. Convenient personalized dashboard - The dashboard is the single doorway to access all the diverse applications used at work daily.
2. Web-based customization - Version 8.0 extends Soffront's advanced customization features further by providing these tools over the Web. Use the browser to re-design the UI with a drag-drop form designer, change the database by adding fields/tables and configure the workflow to match the business process.
3. NT and LDAP Authentication - This version supports Windows NT authentication as well as LDAP authentication for Windows based and heterogeneous networks.
4. Standards based email integration - Improves the already available tight Outlook integration by expanding this to any SMTP mail system and POP3 support.
5. Powerful Matrix reports - powerful two dimensional, user configurable reports to analyze thousands of records, across different parameters, within a few seconds and render in tabular, line or bar chart formats.
6. Configurable lead distribution - Soffront CRM 8.0 offers configurable territory management. Sets up rules to auto assign sales leads based on geography or product specialization.
7. Easy-to-use auto-escalation - Configure rules to escalate issues that stay in the same stage of the resolution process.
Upgrading to the latest version ensures faster response on any support inquiry. Contact your Account Manager to schedule an upgrade appointment.
Click here to know more about Soffront CRM 8.0.
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Advanced Browser Based Remote Synchronization In TrackWeb Version 8.0 - use the familiar Web based interface to access CRM 8.0 from a disconnected laptop client and synchronize later, when connected at office.
Advanced browser based remote synchronization helps your field force to work offline, being not connected to the main project server. The data can be synchronized later when network connection is available. The Synchronization process uses open technologies like HTTP/XML and works across firewalls as well.
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