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Art.com, the world’s
leading online art market place uses Soffront CRM to enhance
internal communications, enforce processes and improve customer
service.
According to Andrew Gill, IT Manager, Software Systems “Soffront
CRM has allowed our IT department to be much more organized – we now
have a global view of all outstanding IT issues and can more
accurately monitor the status of numerous projects”. With the
help of the Soffront CRM the company is capable of improving the
customer satisfaction by resolving the issues faster than before and
the communication is enhanced.
As explained by Gill, Art.com was able to modify Soffront CRM to fit
their organization’s requirements exactly. “Soffront CRM provides
a cohesive, common interface for managing all parts of the IT
organizations”, continued Gill. “We can track and resolve help
desk tickets and defects more effectively and easily customize the
software to meet our changing needs.”
Soffront is well known within the industry for its customizable and
easy-to-use software. “Soffront CRM provides interfaces that
allow a user to add fields on the fly, modify the views of each
object, add new database tables, link the new databases to other
parts of the system and create workflows for them-all without
writing a single line of code,” explained Manu Das, Soffront’s
president and the founder. He added “when these changes are
completed, the system automatically generates all the code that is
needed to present the system to the user – a unique approach in the
CRM industry not available in other systems.”
Click
here
to read more on this story.
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Have you upgraded to 8.0?
A significant number of our customers have upgraded to 8.0 and
they are excited about it.
Features:
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Enhanced user
interface
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Convenient
personalized dashboard
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Web-based
customization
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Standards based
email integration
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Robust and
effective Campaign Management and ROI reports
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Flexible, user
friendly, and customizable Quotation
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Easy-to-use auto
escalation rules
-
configurable
territory management and lead distribution
-
Powerful two
dimensional and user configurable matrix reports
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Location ready
international version
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Support for NT and
LDAP authentication
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Data import from
diverse databases
-
Superior batch
actions facilitating multiple edits
Click
here to schedule an upgrade.
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Soffront On-Demand Service
Soffront's hosted CRM model - an
“On-Demand” service available since 2001 offers tangible benefits
over similar offerings from other vendors. With Soffront Hosted ASP,
you'll be free to focus on your business, and not worry about
infrastructure requirements, maintenance, and upgrades.
This hosted CRM offering is delivered over the Web and completely
accessible from your Internet browser at a monthly, per user price,
and can be deployed in days.
Soffront Hosted ASP provides the flexibility of low up front costs
with the same power that Soffront’s enterprise customers have
enjoyed for years. This also offers an easy migration path to an
on-premise Soffront CRM solution.
Some of the key advantages of Soffront over other vendors -
| |
Soffront
On-Demand |
Salesforce |
Siebel On
Demand |
|
Years of
experience with Mid-market companies |
12 |
8 |
1 |
Same
functionality for Hosted or On-premise
Software |
Yes |
No |
No |
|
Ability to
create new tables/forms |
Yes |
No |
No |
|
Auto-generate
code for forms processing |
Yes |
No |
No |
Ability to
easily define relationships between
tables |
Yes |
Limited |
Limited |
Click
here to know more of this solution.
 Soffront
CRM Q&A
Question:
What security settings
are required to import/export information between TRACKWeb and
Microsoft Outlook?
Answer:
1. From the File menu, select Tools -> Internet
Options.
2. From the Internet Options dialog box, click the Security tab.
3. Determine if you are running TRACKWeb from the Internet or from
your Local Intranet, select that icon, and click Custom Level.
4. From the Security Settings dialog box, verify that Enable is selected for Initialize and
script ActiveX controls not marked as safe. If it is not, change
the setting.
NOTE: Before you can import or export information between Outlook
and TRACKWeb, your administrator must map the fields in TRACKWeb
with the respective fields (properties) in Outlook.
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Soffront
CRM Q&A
Question:
How to setup default
dashboards for my Sales users?
Answer:
1. Log on to TRACKWeb.
2. On the Toolbar, click Tools.
3. From Manage, click Gadgets. The Gadget Manager screen
appears.
4. Click the Dashboard Layout icon.
5. Select the user group for the Sales users, select a dashboard,
and arrange the gadgets per your layout.
6. Click Save to set this dashboard layout as the default
dashboard.
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