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Operon
Biotechnologies has selected Soffront CRM to improve their customer service, marketing, sales, and IT support desk.
Soffront CRM will provide Operon with a complete CRM and order processing solution. Operon’s marketing, sales, and customer service departments will use the software for numerous global activities such as accessing comprehensive customer history records, integrating reports, exploring data mining possibilities, and implementing sales and marketing campaigns.
“After screening approximately ten CRM packages and implementing a detailed evaluation on our top five choices, we selected Soffront,” explained Beat Stemmler, Manager IT CRM/ERP at Operon. “Soffront fulfilled all of our requirements better than any other solution. Soffront CRM is extremely flexible and priced within our budget. Additionally, we enjoyed a pleasant, reliable relationship with Soffront support during the entire evaluation period.”
According to Stemmler, Soffront CRM provides Operon with all of the benefits of a standard software package combined with the flexibility needed to implement all necessary customizations and specifications. “The possibilities of the product are amazing; one of the biggest advantages of the software is its flexibility.”
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the full story.
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 Soffront
CRM Q&A
Question:
I
have upgraded to Soffront CRM 8.6. How do I get the new powerful calendaring
functionality ?
Answer:
1.
Log into Soffront as admin.
2. Go to Tool, Click on Options
3. Click on Update Calendar.
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The remote IT asset discovery and management capability allows companies to audit computer assets in remote locations such as home offices.
IT support companies can now use Soffront Help Desk software to manage IT assets of their clients – remotely.
Remote IT asset auditing and management is difficult and time-consuming. The need to keep information up to date complicates the problem. Without this capability in the help desk software, a company has to resort to costly manual approaches that are inaccurate, and expensive to update.
Auditing remote IT assets using Soffront Help Desk is efficient and straightforward. Soffront help desk sends out Audit email to remote users at scheduled times. User simply clicks on an URL to audit his computers and sends the audit information to the help desk. Soffront help desk updates current assets, adds new assets and links to the employee, flags and reports to the right people – if necessary.
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to read more on this module.
What
is a CRM Portal?
A CRM portal is an extension to a CRM system. A CRM portal is a way to open up the
CRM system to people who are not CRM system users. This allows them to work with
and get information from the company in an efficient way, regardless of the time of
the day.
In CRM, it is important to record information about each ‘touch’ that your company
has with its prospects and customers. The CRM portal makes this possible for each
portal interaction. You are able to track who enters the portal, as well as the
information and actions they initiate. This helps enrich the data collected about each
person.
A CRM portal usually has two basic functions. One is the ability to create and update
records (which usually, but not necessarily, are records in the CRM system). The
other function is to provide access points for a variety of information that is relevant
to the person logging in. This access is controlled based on who the user is, what
their relationship with your company is, and the settings of the CRM Portal.
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here
to know more about CRM Portals.
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