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Companies are discovering that a Knowledge Management System (KMS) has grown from a “nice to have” concept, to a “must have” asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help desk through marketing and sales, organizations are learning the true value of aggregating and providing access to collective business memory.
Soffront KMS in combination with Soffront CRM helps companies automate customer interaction, provide answers to customer facing employees, and can reveal new opportunities for business. KMS provides employees with instant access to the knowledge gained throughout an organization in an efficient way. Aggregating employee knowledge about business practices, products and customers over time may point to new ways to turbo charge old habits and turn them into productive new ones.
Learn about:
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How to put Your Firm’s Shared Knowledge to Work for
You
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How Organizational Behaviors Contribute To KMS Success solution
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The Benefits of an Integrated KMS and CRM Solution
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Why Soffront Knowledge Management is a perfect fit for Mid-Market
companies
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here
to download this whitepaper.
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Soffront adds seminar and events module to its CRM suite
The Soffront Seminar and Event Management module simplifies the complex task of seminar and event marketing, enrollment, and management. It enables a company to easily complete the following activities: invite attendees by email (and direct mail), provide a portal for attendees to register, produce registration lists and name tags, track purchases, facilities, presenters, and conduct post-event surveys.
The Soffront Seminar and Event module also provides a complete 360-degree view of the seminar or event. This view includes all aspects of the event such as enrollment, resources required, purchases, facilities, presenters, the seminar or event team, activities and more. It also provides “count down” communication processes to send confirming and informational email and direct mail to those enrolled in the seminar/event. The portal automates the registration process and reduces the effort required for this critical process.
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to read the full story.
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On-demand CRM services can save customers money because they offer lower initial start-up costs and require fewer internal IT resources. Because of these money saving benefits, many small and mid-sized companies are choosing on-demand CRM instead of on-premise CRM software.
However, many people are not aware of huge cost-saving alternatives available to on-demand CRM customers. Innovative CRM vendors are now offering customers on-demand solutions that offer even more flexibility and money saving options.
Save money with floating licenses
By purchasing a combination of floating and dedicated licenses for an on-demand CRM application, most companies can save 40% or more. As part of your research, ask perspective vendors about the different licensing options they offer. The most common option is named or dedicated user licenses, which requires each user of the system to have a separate license, no matter how often he or she uses the software.
This option obviously increases the total cost, because the company must purchase a license for every employee that will use the application. In many situations, dedicated licenses make sense because the user will need constant access to the application.
But if every user in a company will not be using the application every day, or if a call center runs in different time zones, concurrent or floating licenses are probably a better choice because they are more economical. Floating licenses allow customers to purchase a certain number of licenses that can be used by different employees at different times. This scenario will allow most people in an organization to use the CRM system without any additional cost.
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to know read the full article.
 Soffront
CRM Q&A
Question:
Does
Soffront provide integration with Accounting systems?
Answer:
TrackWeb is
tightly integrated with Intuit QuickBooks and Microsoft Great
Plains. TrackWeb also provides an open flexible architecture to
fully integrate with other Accounting systems.
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