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The Soffront
"On-Demand" Service is ideal for Mid-Market companies who want to
centrally manage their customer facing processes, but don't want to
manage IT infrastructure or use staff resources for administration.
With Soffront Hosted ASP, you'll be free to focus on your business,
and not worry about infrastructure requirements, maintenance, and
upgrades.
This model offers capabilities that are not usually available with
hosted applications, including unmatched breadth and depth of
features, and powerful customization. It has the ability to grow
with your business, allowing you to migrate your system in-house
without losing existing customizations or integrations.
Soffront also
offers Concurrent or Floating user licenses to its on-demand
customers. Most hosted CRM vendors offer only 'named' or 'dedicated'
user licenses. This means that each user of the system must have a
separate license, adding to the total cost. Customers that need, for
example, round-the-clock operations in a support center, benefit
from concurrent licenses. They add as many users as necessary and do
not remove users from the system as employees leave the company.
Also, they are able to track each user's activity and productivity.
Click here to read
more
on this service.
Top
 Soffront
CRM Q&A
Question:
I want a complete view of support
tickets – at the Company level – similar to the way it shows in the
contact level. Please note that there are one or more contacts for a
Company.
Answer:
You can do this with Soffront's powerful Linking Rules engine.
1. From Rules Setup, click Linking Rules.
2. Click the New button to create a New rule
3. Fill in the necessary information in the New Linking Rule page
and click the OK button.
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Most
marketing organizations need to find ways to improve their ability
to target prospects and customers. They feel, “If only I could know
more about who they are, and what they are interested in. Then we
would be able to hone our marketing efforts by appealing to each
prospect’s specific interests.” Soffront offers a new whitepaper on
how to gain more from advanced internet based marketing with
web-based CRM.
Learn
about:
Click here to find out
more about this
whitepaper.
What's new in
Soffront Customer Portal
Soffront will bring
significant improvements to it's popular customer portal solution
with the upcoming version 8.6 release.
Partial list of key features:
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Enhanced security
with password management.
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Robust forum for
customers to share knowledge and views.
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Advanced live chat
integration.
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Customizable
banner management
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Additional
querying and reporting capabilities for customers.
Click
here
for more details.
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