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Worldlink
Integration Group, Inc. has selected on-demand Soffront CRM to
improve productivity and data integration.
“We wanted to improve productivity in all aspects of our business
and integrate all customer, prospect, and project data into one
system,” said David R. Clarke, president and CFO of Worldlink
Integration Group. “We also wanted to increase our customer’s
ability to securely communicate with us and access collateral
material through the web, thereby improving customer service.”
Worldlink selected Soffront because it provided the best features
and the most flexibility. “As a mid-market organization, we needed a
product that was customizable and flexible, but not too large,”
commented Clarke. “Other products we looked at were not as flexible
or were just too cumbersome for our needs.”
Worldlink is also improving efficiency using Soffront CRM portals.
The portals act as the doorway to Soffront CRM applications and
other applications such as accounting and enterprise resource
planning (ERP). “All of the accounting, project management, and
contact applications we use are integrated with Soffront CRM, which
also improves our productivity,” continued Clarke.
Click here to read
more
on this story.
Top
 Soffront
CRM Q&A
Question:
What are the minimum system
requirements to install Soffront CRM?
Answer:
|
Operating System |
Windows 2000 Server with
Service Pack 4, with all Windows Update (recommended)
Windows 2003 |
|
Processor |
Dual Pentium Xeon processors
|
|
IIS Server |
5.1
|
|
Hard Disk Drive |
40/80GB ATA/SATA or 73GB SCSI
System Boot drive
ATA/SATA/SCSI
RAID5 - complete redundancy solution
|
|
Memory |
2GB for 200 concurrent users
4GB
for 500 concurrent users
8GB
for 1000 concurrent users
12GB
for over 1000 concurrent users
|
|
Network Card |
1Gbps Intel Pro/1000M NIC
|
|
THE WEB SERVER
MUST BE DEDICATED FOR SOFFRONT CRM. WE DO NOT GUARANTEE
PERFORMANCE WHERE OTHER APPLICATIONS ARE CO-EXISTING WITH
SOFFRONT CRM. |
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Soffront has a new whitepaper on how to reduce cost and increase
your ability to support your customers by integrating customer
support and product development.
Companies who get the best results from their Customer Support and
Defect Tracking development systems are those who use integrated
system. Maintaining two different systems has many costs and issues.
They cost more to use and support, and they inhibit the flow of
information to engineering of possible product problems, and the
flow of information to support about problems that have been
resolved.
Soffront CRM offers this integration. Soffront pioneered this in
1992 with the first integrated Defect Tracking and Customer Support
solution.
Learn
about:
Click here to find out
more about this
whitepaper.
Automated surveys
to measure customer responses
Staying in tune with
what the customer wants is crucial to retaining customers and
acquiring new ones. Conducting surveys to assess customer
satisfaction levels and understand customer needs is an effective
way to do that.
Design a survey, send it automatically by email, measure the
responses and take actions based on the analysis, with the Soffront
Survey feature. Leverage it from Soffront Customer Helpdesk,
Soffront Employee Helpdesk and Soffront Marketing.
Partial list of key features:
-
Assess customer
satisfaction level with every ticket.
-
Conduct Surveys to
determine and optimize Marketing strategy.
-
Measure responses
and run reports.
-
Take actions based
on responses.
Click
here
for more details on this module.
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