Customer Success Stories

Celeritas Group

• Created centralized communication focal point.
• Enhanced prospect information, lead tracking.
• Improved focus of sales cycle and campaigns.
• Increased visibility, forecasting accuracy.
• Highlighted internal shortfalls, which facilitated positive change.
• Efficiency increased by an estimated 20% with an expected 75% increase with full Soffront implementation.

Diefendorf Capital Planning Associates

• Implemented efficient, web-based, integrated solution.
• Optimized workflows and automated processes.
• Applied processes that “pushed” instead of “pulled” information.
• Improved efficiency, productivity using vendor portals, office anywhere, 360 degree dashboard.
• Configured application for total wealth management.
• Increased revenues by 300% in 3 years.
• Grew business without increasing staff.

New England Controls

• Enhance and automate process.
• Customer service improved dramatically.
• Significant increase in efficiency (eliminated dozens of spreadsheets, documents, and databases, saving numerous hours in service contract maintenance.
• Net increase of new contracts in one year is approximately twenty percent.
• Detailed metrics tracked and recorded for all service contracts and activities.
• Increase in number of service contract renewals and selling price of the contracts due to higher perceived value by customers.

Leica Geosystems

• Implemented a central database for all incidents that can be easily accessed by all developers worldwide.
• Provided a wealth of information on incidents including status and forecasting.
• Improved efficiency of the entire development team.
• Stable product development time due to increased efficiencies.

Imagetek

• Attained automated, easy to use 360 degree view of clients.
• Integrated all departments into simple, powerful, automated CRM solution.
• Improved customer service while increasing client satisfaction.
• Saved time, enhanced efficiencies, expanded marketing/sales opportunities, resulting in increased revenues.
• Efficiency increased by an estimated 20% with an expected 75% increase with full Soffront implementation.

American Security Programs

• Increased sales productivity.
• Weeks of man hours saved through automated taskflow processes.
• Increased frequency of contact with customers.
• Availability of a 360-degree view of contract operations.
• Speeds and simplifies updating and deployment efforts.

Central Service Association

• One corporate-wide database with increased customer information.
• All employees can easily access information; collaboration greatly improved.
• More information tracked; customer service enhanced.
• Efficiency and performance increased.
• Facilitates mass marketing to customers.
• Brings all departments and projects together, saving time and money.

Eurofins MWG Operon US

• Increases customer information and access with one corporate-wide resource.
• Reduces manual process, saves time.
• Streamlines processes and improves workflow.
• Compiles more accurate data for reporting and analysis.
• Replaces the full-time equivalent of two people in order processing.
• Saves approximately $100,000 per year.

Dial Telecom Romania

• Enhanced management of customer information.
• Customers achieve quick and easy access to customized information using Customer Portal.
• Improved customer service—customer feedback acted upon immediately.
• Automated processes increases productivity.
• Customized workflow provides a high degree of flexibility.

StoneEagle Group

• Manage work load more effectively, issues and installations all in one place.
• Support and performance metrics developed to evaluate team performance and customer support levels.
• Complete visibility into developer efforts.
• Speeds and simplifies installation efforts.

Oil & Gas Information Systems

• Implemented one system that was simple to install and use .
• Optimized workflows and automated processes.
• Improved efficiency by 30 percent companywide.
• Increased customer satisfaction and offerings.
• Plans underway to roll out new services to customers.

Thema Consulting SA

• Efficiency increased by thirty percent.
• Customer service and workflow improved.
• Easily accessible central database implemented for all customer data and defects.
• A simple to use, easily customizable solution created.

Ensim Corporation

• Tripled operational volume and still improved customer service.
• Implemented Soffront CRM to form a single and comprehensive solution.
• Immediate ROI – no additional resources needed to handle dramatic increase in growth.

HiT Software

• Improved customer support monitoring.
• Enforced business processes better.
• Easily accessible central database implemented for all customer data and defects.