Don’t take our word for it. Here’s a small sample of what our customers say about us. Soffront customers range from large enterprises to very small companies.
Soffront’s highly competitive pricing and advanced customization features made it an easy decision for our company to abandon SalesForce.com.
Their easy to use interface simplifies new employee training and allows our staff to better serve our customer base. Having been with Soffront since 2009, I would recommend their CRM solution to any business looking to lower expense and increase productivity.
- Adam Johanningmeier, Sr. Network Administrator, MerchantService.com, Inc.
Soffront has allowed us to completely reshape how we support our customers and provide the best service.
Our productivity has doubled and in some areas has tripled in the past couple of years due to the reporting features and different dashboard views. Our employees can now see what they are doing and how they compare to their fellow team mates.
- Scotty Hall, Director of Customer Care, Actsoft Inc.
We are very impressed. We really like Soffront’s elegant interface, customization and most of all, the professional level of support we receive from our dedicated Soffront personnel.
Soffront is very customizable, which will help us to continue working as we are used to, or even better. We like the variety of Search options allowing us to find information regardless of page or field it was recorded.
- Rose Shapiro, Product Manager, Emphasys Software
It’s great to be able to analyze history, but even better to be able to analyze the future. Through this type of analysis, Soffront helps us determine the most effective means of reaching our revenue goals.
Soffront is helping us improve sales cycle visibility, customer service, and new market development.
- Hal Harvey, president and CFO, Celeritas Group
We came to realize that by using Soffront, our capabilities were limitless. The product is so scalable that we can customize it to do anything we need.
Our internal customer service representatives and our clients are both extremely pleased with the product. Everything is automatic, making communication and tracking simple.
- Kyle Foster, Director of Research and Development, Imagetek
We selected Soffront because we wanted an on-premise solution that was also extremely flexible and customizable.
Soffront met these needs better than the competition, providing us with a powerful tool to help us achieve our goals.
- Josh Brotherton, SureService Manager, New England Controls
We selected Soffront primarily for two reasons: speed of implementation and cost.
With Soffront’s hosted or on-demand solution, we were able to jump in within a month. The entire system was available online, and we did not have to purchase any hardware or third party software to get started.
- Mark Herrington, Manager of client hardware installation and support, Central Service Association (CSA)
After screening approximately ten CRM packages and implementing a detailed evaluation on our top five choices, we selected Soffront. Soffront fulfilled all of our requirements better than any other solution.
Additionally, we enjoyed a pleasant, reliable relationship with Soffront support during the entire evaluation period.
- Martin Kunz Chief Technology Officer, Eurofins MWG Operon US
We choose Soffront because the application fulfilled most of our requirements, the solution fell within our project budget, and it could be successfully implemented within a reasonable amount of time.
Soffront CRM was ideal for our needs because of features such as process automation, workflow processes, and a customer portal.
- George Rizescu, IT and billing Manager for Dial Telecom Romania
Using Soffront, we found a solution that allowed us to access accurate information quickly.
We also enhanced our internal communications and automated bug tracking and help desk tickets.
- Francesco Mollisi, Experienced Senior Consultant, THEMA Consulting
To ensure that the CRM software we selected met our goals, we put together a detailed list of criteria and then weighted each need based on importance.
Soffront CRM easily topped the ranking, giving us the most features we needed for the best price.
- Jim Macellaro, director of IT, Ensim Corporation
We needed a browser-based solution with a powerful platform that would integrate easily into our existing system and give us a common user-interface.
After evaluating the cost and features of competing products, we chose Soffront, because it had all of the features we wanted at a competitive price.
- Giacomo Lorenzin, CEO and president of HiT Software
One of the reasons we purchased Soffront was it’s flexibility and the ability to generate reports.
We wanted to be able to effectively track customer issues allowing us to keep our support staff smaller. With the sales module, using the Outlook integration and the ability to do specific tracking of customers, leads, and prospects has made our sales staff more efficient in seeing what’s in the sales funnel. That has provided good ROI on our investment.
- John Van Nice, IT Manager at Allen Press Inc.
We took several months of testing different software to meet our specific needs and Soffront was able to customize and meet our needs over any of the others.
Soffront CRM will help us in keeping our costs down and our profits up. It will ensure that the most accurate information is available across all departments. And important data is housed in one, scalable place.
- Kelsey Murray, Accounts Payable Manager, Caso Document Management
Our biggest requirement was that the CRM system we chose had both contact center and sales functions, of which Soffront has both.
Soffront’s speed and ease of implementation, combined with their integrated suite of products and highly competitive pricing led us to choose them over other CRM systems such as Zoho, Salesforce.com, and Maximize. We also found Soffront very simple to use.
- Debby Webster, owner and consultan, Triskel Consulting
We were looking for a long-term relationship with a company that could help us better organize our work, improve performance, cut down on duplicity, and in general be a part of a growing family.
Initially we will be using the CRM for basic sales functions, but Soffront has numerous aspects that I look forward to phasing in over the next 2-3 years.
- Paul Douglas, National Contracts Coordinator, Analytic Stress Relieving, Inc.
Now we’ll have a complete customer follow-through system.
Before Soffront, we have had no mechanism for tracking pertinent customer information in order to inform them of our promotions and otherwise communicate with them. The Soffront system will allow sales and customer service to efficiently follow up and reach out in an appropriate and timely manner.
- Giovanni D’Egidio, Managing Partner, Hollywood Sports.
With Soffront’s easy to customize integrated CRM suite, we felt Soffront offered us the best ROI for our needs.
Now, when our site managers are out doing building inspections, they have access via their iPads to the Soffront CRM and I get reports in real time. I can keep an up to the minute pulse on the business and don’t have to wait for paper reports to be turned in at a later time or have them to come into the office to turn in their work.
- Harry Tossounian, President, Gibbons Maintenance, Inc.
We are impressed with Soffront’s flexibility, which allows us to tailor the software to meet our specific needs.
Soffront’s robust workflow features will dramatically improve the efficiency in our sales, marketing and customer support processes.
- Caleb Olthoff, CRM project leader, Absolute Performance, Inc.
The Soffront system is outstanding. Their newest version is possibly the best CRM that I have used.
But in truth, it isn’t their system that has motivated me to post this message. Rather, my primary motivation is that I really appreciated their support during a recent system migration.
The migration was a long and complicated process, because we decided to implement additional customizations while modifying our table structure.
We certainly aren’t Soffront’s biggest client, and yet they seemed very willing to provide extra support (at no extra cost). As far as I could tell, they dedicated three full-time staffers to our project to ensure the seamlessness of our transition. Gratefulness doesn’t begin to express my feelings.It seemed like we had a Soffront person on-call 24/7. I could send an email at almost any time of day, and I would receive a nearly immediate response. They even responded on weekends (!!!). The level of communication was incredible.
- Evan Rosenfield, American Securities
Soffront ensures we are up to speed on each customer’s needs and how to meet those needs in a timely manner. Our sales process is smoother due to Soffront’s quote generator.
With Soffront’s automated defect tracking and ticket reports, we have improved customer service because customers see a quicker turn-around time on issue resolution.
- Barbara Schweitzer, Oil & Gas Information Systems, Inc.
Using Soffront, we produced a CRM solution on steroids.
We are more productive in every area of our business and have increased revenues by 300%.
- Monroe Diefendorf, Jr., Diefendorf Capital Planning Associates
We started out by using Soffront CRM in our customer service division, but have since expanded its use to include four separate divisions.
We didn’t have to bend our processes to fit the software. Soffront CRM is extremely flexible, allowing us to easily customize it to fit our needs.
- Brent Taylor, StoneEagle Group
We are impressed with the software’s ease of use and ease of customization.
With Soffront all customer information is easily available and organized. The software allows us to automatically track customer issues, quickly assign ownership, and easily escalate issues, if necessarily.
- Brian Talebzadeh, Edgewood Partners Insurance Center
Soffront allows us to stay on top of all product defects, as well as enhancements.
Without Soffront, it would be difficult for us to be responsive to our customers in terms of addressing defects and maintaining service level agreements.
- Sastry Hari, Skire, Inc.
As we have grown and our software has become more complex, Soffront has grown with us.
Soffront is currently used by all our software development teams worldwide for developing, testing and improving our software. The Soffront software is highly adaptive and improves the efficiency of our entire development team.
- Marco Eugster, Leica Geosystems
We have been a customer of Soffront for ten years.
During that time, I have been impressed with Soffront’s ability to customize their product to match the real-world workflow of our business. As our business has changed, Soffront has been able to change with us, moving their CRM product forward. Year after year, Soffront meets our ever-changing needs by providing time-saving and business enhancing features.
- Andre Fidellow, HealthTec Software, Inc.
We were looking for a hosted solution that was easy to use and quite customizable.
We found that some products had an impressive user interface but were challenging to customize. Others that were easy to customize were difficult to navigate. Soffront provided us with the best combination of simplicity and customization.
- Marty Sacks, Axia Audio
Narus purchased Soffront CRM several years ago to improve work processes in our engineering department.
The customization capabilities of Soffront CRM give us the flexibility to easily adjust our processes as our business grows.
- Richard Casey, Senior Director Engineering Operations, Narus
The ability for customers to easily track their requests using the self service portal is a huge benefit.
Using Soffront’s CRM portal, customers submit and track service inquiries or ask technical questions. Nearly one hundred percent of service requests are now entered through the web portal, increasing our efficiency and saving us time and money.
- Ernie Labbe, Director, Operations and Customer Service, Narus
We chose Soffront CRM because of its versatility of the product and its robust customer facing features.
The depth of Soffront’s product impressed not only the technical team, but all of our user groups.
- Gary Karaszewski, Director of Customer Service, Narus
Soffront has all of the features we needed at a lower price than other leading KMS solutions.
Since deploying Soffront KMS in 2007, our Technical Support Center Resolution rates have improved dramatically. We resolve issues faster, which saves us time and money.
- Mary Ann Cavener, Team Leader, SCC Soft Computer
Using the Internet, I spent six weeks researching different CRM choices. In the end, I chose Soffront because the software was extremely flexibile and the sales people were accommodating without being pushy.
I also liked that Soffront provided floating licenses, because it gives us more for our money.
- Frank Donovan, Director of Marketing, JD Silvetti Group
Using Soffront CRM, we expect to dramatically improve our efficiency companywide. Soffront will be able to handle our processes, such as workflow, SAS 70 procedures, customer service, sales, marketing, technical support, and administration – all in one platform.
Soffront will help us become more proactive instead of reactive.
- David Lewis, co-founder, Payroll Solutions
Soffront helped us better understand our current level of business from the sales point of view. Additionally, the CRM software helped us save time and money by allowing us to centralize data more effectively.
Soffront CRM Software is a superior product that helps develop functionalities for more complex business processes.
- Gabriel Rusu, Project Manager, Printec
We needed a robust CRM that could manage all aspects of our business while being accurate and user-friendly.
Soffront was an ideal solution because it can somewhat mirror our existing system without moving all the parts, making this a smooth transition.
- Alan Plotkin, CEO, CBM Services
Although many companies claim that their software is customizable, in reality, it isn’t. The problem with customizing an application is that if you make too many modifications, you won’t be able to accept updates from the software vendor.
Soffront allows us to tailor the software to meet our specific business processes without the fear of experiencing problems when we update. Because PayPlus has two separate divisions with very different business processes, Soffront’s customization capabilities are very important to us.
- Jeffrey Zickler, president, PayPlus Software
We selected Soffront over other CRM solutions because it offered a robust, feature-rich, web-based solution that was also easy to customize.
Now our IT managers have instant access to overdue tickets, projects, and open issues across all sites.
- Tom Ridinger, administrator, Avocent Corporation
We chose Soffront CRM because we needed a CRM system that was extremely flexible in terms of customization.
Soffront CRM allows us to improve in numerous areas. We can now better manage our sales cycle, produce superior sales reports, and more thoroughly track and report on congressionally mandated outreach requirements.
- Wayne Gardella, Export-Import Bank (Ex-Im Bank) of the United States
