Over the last 20 years, we have helped thousands of businesses with the highest CRM adoption rate in the industry. According to a 2011 report by CSO Insights, only 38% of Small and Medium Businesses have achieved 75%+ CRM adoption rates. However, our customer survey have consistently shown us that 100% of Soffront enterprise customers have achieved 75%+ adoption rates – year after year. We attribute our highest adoption rate to the following reasons:
User experience built for productivity and adoption.
Unless your CRM is easy to use, end user adoption will fail. Soffront enterprise CRM is built for salespeople by salespeople. With Soffront, your sales team spend more time finishing their calls and less time navigating their CRM software. Soffront enterprise CRM is so easy to use, you won’t need extensive hand-holding and training for your users.
Connecting all departments increases company wide adoption.
Bring all your departments on the same page with a fully integrated CRM solution for sales, marketing, customer service, helpdesk and operations. Ensure all of your departments and users have access to the same information. Don’t leave your departments in silos using multiple disconnected systems.
Adhering to your business process increases user adoption.
With Soffront CRM, you do not change your day-to-day processes to fit the limitations of the CRM system. Our drag and drop business process designer allows you to create workflows ranging from simple to complex in minutes. Add critical flexibility across multiple departments and automate business processes making collaboration seamless for your users.
Ease of customization increases agility and adoption
Implement screen changes instantly without custom programming or customization The ability to customize Soffront to your business extends functionality of the software for your users. Users simply drag and drop to customize screens, fields and reports. Your users will love Soffront when they see their changes getting implemented instantly.