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Soffront
On-Demand Service
The Soffront "On-Demand" Service is ideal
for Mid-Market companies who want to centrally
manage their customer facing processes, but don't
want to manage IT infrastructure or use staff
resources for administration. With Soffront Hosted
ASP, you'll be free to focus on your business, and
not worry about infrastructure requirements,
maintenance, and upgrades.
This model offers capabilities that are not usually
available with hosted applications, including
unmatched breadth and depth of features, and
powerful customization. It has the ability to grow
with your business, allowing you to migrate your
system in-house without losing existing
customizations or integrations. Soffront Hosted ASP provides complete Sales,
Marketing,
Service
features, plus Order Management,
Customer Analytics, Call Center technology, and
embedded best practices. Soffront offers attentive
service and support specifically designed to fit the
needs of Mid-Market companies. Soffront Hosted ASP
provides the flexibility of low up front costs with
the same power that Soffront’s enterprise
customers have enjoyed for years. This offers an
easy migration path to an on-premise Soffront CRM
solution. |
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| Compare
Soffront CRM |
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Soffront |
Salesforce |
Siebel |
| Years
of experience with Mid-market
companies |
12 |
8 |
11 |
Same
functionality for Hosted or
On-premise
Software |
Yes |
No |
No |
| Host-to-own
pricing |
Yes |
No |
No |
| Month-to-month
- no commitment |
Yes |
No |
No |
| Floating
licenses are offered |
Yes |
No |
No |
| Sales
Force Automation |
Yes |
Yes |
Yes |
Marketing
Automation, including Email
Campaign
Engine |
Yes |
Yes |
Yes |
| Customer
Support |
Yes |
Yes |
Yes |
| Employee
HelpDesk |
Yes |
No |
No |
| Project
Tracking, Time management |
Yes |
No |
No |
| Defect
Tracking |
Yes |
No |
No |
| Closed
loop Self-service Knowledge Base
for Sales, Marketing, Support, and
CRM Portals. |
Yes |
Limited |
Limited |
| CRM
Portals for Customer, Partner and
Employee |
Yes |
Customer
Portal
only |
No |
| Full
customization and Administration
ability |
Yes |
Limited |
Limited |
| Workflow
Engine |
Yes |
Yes |
No |
| Notification
and Escalation Engine |
Yes |
Yes |
No |
| Outlook
Email Integration |
Outlook
Icons |
Outlook
Icons |
Yes |
| Synchronize
with Outlook and PDAs |
Yes |
Yes |
Yes |
| Wireless
Client |
Yes |
Yes |
No |
| Mobile
Laptop client |
Yes |
Yes |
Yes |
| Customizable
Dashboards |
Yes |
Yes |
Yes |
Supports
Netscape for use with Macs. LINUX
and
UNIX |
Yes |
No |
No |
| Fully
Customizable |
Yes |
Limited |
Limited |
| Ability
to create new tables/forms |
Yes |
No |
No |
| Ability
to create/delete custom
fields/forms |
Yes |
No |
No |
| Custom
fields behave same as system
fields |
Yes |
No |
No |
| Custom
tables behave same as system
tables |
Yes |
No |
No |
| Auto-generate
code for forms processing |
Yes |
No |
No |
Ability
to define relationships between
tables |
Yes |
Limited |
Limited |
| Support
for complex queries including
direct SQL queries |
Yes |
Limited |
Limited |
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| Disclaimer:
This review is
based on Soffront
version 8.0.0.2, and
the versions of Salesforce.com and
Siebel On Demand
generally
available in
October 2004. Best
efforts were made
to collect
accurate
information. You
should use your
own best efforts
to determine which
CRM product is
appropriate for
your requirements.
This comparison
does not consider
modules not
generally
available, nor
changes made since
the review. |
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