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Manage Customer Support Tickets
from Submission to Resolution
Customer Helpdesk

Help Desk Software
Soffront Customer Helpdesk solution helps manage customer support tickets from submission to resolution. Enhance customer satisfaction, reduce support costs and improve support staff productivity, with Soffront Customer Help desk software. 

Configure the workflow to match your support process and work the ticket through that process. Dynamically generate action buttons that guide support reps through the defined process. Know where very ticket stands and ensure nothing slips through the cracks. Automatically notify the customer when a ticket is closed, send an electronic survey and measure customer satisfaction. Generate reports to measure CSR productivity. 

Soffront Help desk software is a part of the comprehensive customer service solution, which includes self-service (Soffront Knowledge Management), online ticket submission (Soffront Tickets), email response (Soffront Email Response) and e-Call Center (Soffront Contact Center).
Related Information
Screenshot Demo
Datasheets & Presentations
Architecture 
Soffront CRM 8.6
Other Information
CRM White papers
CRM Webinars
On-Demand CRM
Related Solutions
Customer Support
CRM Portal
Related Products
Analytics
Automatic surveys
Soffront Mobile
Knowledge Management
CRM Surveys
Email Response
Multi-Channel Contact Center
Business Rules
Customization Tools

Key Features

  • Zero foot-print web client

  • Configurable workflow to match your support process

  • Automatic assignment of tickets

  • Account and contact information along with tickets

  • Complete audit trail of tickets

  • Plan activities and tasks

  • Calendar view of multiple activities

  • Automatic status change notifications

  • Automatic surveys to measure customer satisfaction

  • Comprehensive reporting and querying (no IT support required)

  • Multiple project capability to support multiple support groups

  • Multi-level group security and SSL support

  • Built to adapt – adaptable to changing business processes

  • Up and running in days

  • Enforce business process rules

  • Integrated CRM spanning sales, marketing and service functions

 

Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
 Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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