Soffront® Help Desk Software customer helpdesk solution and call tracking software

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Manage Customer Support Tickets
from Submission to Resolution

Customer Helpdesk

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Soffront Mobile

Knowledge Management

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Email Response

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“Soffront Software’s comprehensive features and flexibility allows us to track our support progress concerning service calls, work orders, and field reports. Soffront gives us a scalable product that we can change as our business processes change.”

Jason Kenner, pavlov media

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Help Desk Software
Soffront Customer Helpdesk solution helps manage customer support tickets from submission to resolution. Enhance customer satisfaction, reduce support costs and improve support staff productivity, with Soffront Customer Help desk software.

Configure the workflow to match your support process and work the ticket through that process. Dynamically generate action buttons that guide support reps through the defined process. Know where very ticket stands and ensure nothing slips through the cracks. Automatically notify the customer when a ticket is closed, send an electronic survey and measure customer satisfaction. Generate reports to measure CSR productivity.

Soffront Help desk software is a part of the comprehensive customer service solution, which includes self-service (Soffront Knowledge Management), online ticket submission (Soffront CRM portal), email response (Soffront Email Response) and Soffront Contact Center.

Key Features

Zero foot-print web client
Configurable workflow to match your support process
Automatic assignment of tickets
Account and contact information along with tickets
Complete audit trail of tickets
Plan activities and tasks
Calendar view of multiple activities
Automatic status change notifications
Automatic surveys to measure customer satisfaction
Comprehensive reporting and querying (no IT support required)
Multiple project capability to support multiple support groups
Multi-level group security and SSL support
Built to adapt – adaptable to changing business processes
Up and running in days
Enforce business process rules
Integrated CRM spanning sales, marketing and service functions

Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration

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