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Soffront Email Response
Soffront Email Response helps you address the ever-increasing volume of email inquiries cost effectively. Respond faster to email inquiries by analyzing incoming email, automatically routing it to the right agents, creating a ticket automatically, sending an intelligent auto response and even closing the ticket.
When integrated with Soffront Knowledge Management, you can query the knowledge base for relevant articles and send hyperlinks to the results by email. Provide an electronic survey and close the ticket automatically if the customer agrees that the knowledgebase article resolves the problem. In effect, Soffront Email Response provides a closed loop solution with the ability to close an email inquiry with no manual intervention!
Provide proactive support to by sending email to all your customers about a product alert or a new knowledge base article. With the campaign manager, you can create and execute batch e-mail campaigns. HTML e-mails with personalized mail merge fields can be created and sent to targeted customers, based on pre-defined queries.
Complete Solution for customer support
Soffront Email Response integrates with Soffront Customer Helpdesk, Soffront Employee Helpdesk, Soffront Knowledge Management, Soffront Web Tickets and Soffront Contact Center Provide web based self service using Soffront Knowledge Management. Submit a ticket from the Website, check status of open tickets and edit account profile information, using Soffront Tickets. Start a chat or voice conversation, using Soffront Contact Center. Use Soffront Customer Helpdesk to work the ticket through the support process, manage account/contact information, capture customer interactions and ensure nothing slips through the cracks. Use Soffront CRM Portal to aggregate the functionality of individual products and provide a personalized portal experience to the customer. |
