• Zero foot-print web client

• Configurable workflow to match your support process 

• Automatic assignment of tickets

• Employee and system information along with tickets

• Generate work orders

• Complete audit trail of tickets

• Plan activities and tasks

• Calendar view of multiple activities

• Automatic status change notifications

• Automatic surveys to measure employee satisfaction

• Comprehensive reporting and querying (no IT support required)

• Multiple project capability to support multiple support groups

• Multi-level group security and SSL support

• Built to adapt – adaptable to changing business processes

• Up and running in days

• Enforce business process rules

• Part of an integrated CRM spanning sales, marketing and service functions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration