Soffront Multi Channel Contact Center
Soffront Contact Center enables you to provide service through multiple channels:
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Customer
Portal
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Web chat
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Email
Contact Center for Sales and Marketing
Use the Multi Channel Contact center to improve your Sales and Marketing. Increase conversions by actively encouraging the prospect to contact your sales, from the web site, at the point of purchase. Guide them through the product selection process, with active help from your sales. Manage integrated tele-marketing campaigns with Soffront Marketing and the Contact Center. Plan the campaign with Soffront Marketing. Set the start date, end date, budget, create the scripts and work it through your approval process.
Complete Solution for customer service
Soffront Multi-Channel Contact Center integrates with Soffront Knowledge Management, Soffront Email Response, Soffront Web Tickets and Soffront Customer Helpdesk. Provide web based self-service using Soffront Knowledge Management. Route incomings emails to the right agent and automatically send results from the knowledgebase, using Soffront Email Response. Submit a ticket from the Website and edit account profile information, using Soffront
Customer Portal. Start a chat conversation, using Soffront Multi-Channel Contact Center. Use Soffront Customer Helpdesk to work the ticket through the support process, manage account/contact information and ensure nothing slips through the cracks.
Integrated CRM
Soffront provides an integrated CRM spanning sales, marketing and support functions. The account and contact information entered by sales personnel are available for the support agents. The service requests that are pending on any company are visible to the sales personnel. Soffront provides a unified database of all customer information, generated across various touch points.
Want just one channel?
Do you need support for just one channel? Use Soffront Chat for Web Chat. Handle incoming email inquiries with Soffront Email Response. |
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