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Capture, Streamline and Fulfill Orders
Automate the Sales Order Process
Order Processing
“We have seen extraordinary results since implementing Soffront CRM. The added efficiency has reduced the amount of hours our engineers and support staff require to maintain service contracts, allowing them more time to pursue new contracts. Although the number of support personnel has remained the same, the net increase of new contracts in the past year is approximately 20%.”

Josh Brotherton, New England Controls
 
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Soffront Order Processing

Order Processing -- capturing, streamlining and fulfilling orders -- is the critical link between front-office and back-office business processes. Soffront Order processing provides a complete 360 degree view of customer, quote, order, purchase, pricing, and shipping information. It fully automates the sales order process to significantly improve order fulfillment, retain and attract customers and boost service levels.

Soffront Order Processing is tightly integrated with Soffront CRM and other back office products like Intuit's QuickBooks or Microsoft Great Plains through Soffront's best in class Back Office integration.

Use the currency of your choice for quotes and invoices with full multi-currency support.

Soffront Order Processing improves the entire lead-to-cash process and significantly reduces paperwork. It ensures that customers get deliveries on time, ensuring customer satisfaction and reducing customer churn. It also increases customer loyalty and revenues by speeding up time to market for new products and services.

Key Features
  • Fully automated sales order processing to manage the entire sales order lifecycle 

  • Complete view of order history and status across all department

  • Configurable workflow to match your order process

  • Sales commission calculation and profitability analysis

  • Order delivery and shipment tracking

  • Automated Back Order Management

  • Real-time Inventory support

  • Multi-Currency support

  • Dynamic product configuration and management

  • Comprehensive reporting including drill down and graphical reports - no IT support required

  • Integrated with external back office systems

  • Monitor and enforce business process rules

  • Part of a complete CRM solution

 

Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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