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Plan, Execute, and Monitor
Multi Channel Campaigns
Soffront Marketing

Soffront Marketing
Acquire, retain and grow profitable stakeholder relationships with Soffront Marketing. Plan, execute and monitor multi-channel campaigns spanning Direct Mail, the Web, Email and Telemarketing. With Soffront Marketing, you make the most of your critical business information, generated across various touch points. It is a part of an integrated CRM solution that includes Soffront Sales, Soffront Customer Support, Soffront Employee Support and Soffront Customer Portal. 

Soffront Marketing provides a closed loop solution for campaign planning, execution and results measurement. Plan multi-channel campaigns with a configurable workflow for design, approval and rollout. Collaborate with multiple departments and create a cross functional action plan. Automatically capture and transfer the leads from web based campaigns. The prospects who register to download a whitepaper or attend an event are part of the integrated CRM database. Assign the leads from various campaigns (Web or Email or Tele-marketing) automatically. Measure the results of the campaign in real-time to get a handle on campaign ROI. Monitor the results continuously and improve marketing ROI.

Related Information
Screenshot Demo
Datasheets & Presentations
Architecture 
Soffront CRM 8.6
Editor Review
Other Information
CRM White papers
CRM Webinars
On-Demand CRM
Related Solutions
Marketing Automation
CRM Portal
Related Products
Analytics
Email Campaign Manager
Email Response
Multi-Channel Contact Center
Knowledge Management
Business Rules
Customization Tools

Key Features
  • Zero foot-print web client 

  • Unified view of customer across all touch points

  • Multi-channel campaign management

  • Campaign planning with configurable workflow and collaboration

  • Plan activities and tasks

  • Calendar view of multiple activities

  • Leverage cross-sell an up-sell opportunities

  • Plan activities and tasks

  • Calendar view of multiple activities

  • Manage campaign collateral centrally

  • Segmentation and targeting to optimize marketing strategy

  • Manage opt-in / opt-out preferences

  • Leverage cross sell and up sell opportunities

  • Capture and assign leads automatically

  • Track and Measure ROI from campaigns

  • Event Triggered Actions (with the optional Soffront Business Rules)

  • Advanced Outlook integration

  • Multi-level group security and SSL support

  • Built to adapt - configure and customize to match the way you work

  • Up and running in days

  • Part of an integrated CRM solution

 

Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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