Soffront Employee Helpdesk manages employee support tickets from submission to resolution.
Create tickets and assign them to IT help desk agents automatically. Define the support process you follow. Dynamically generate action buttons that guide support reps through the defined process.
Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks.
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Soffront Asset Management manages the portfolio of assets whether they are IT or fixed assets like tables/chairs.
Tag the asset, know where it is located and who is using it. Keep track of key information like life expectancy, current value, maintenance dates and warranty/contracts.
Reduce IT or fixed asset related expenses and enhance employee/asset productivity. Streamline disaster recovery and asset disposal plans. Mitigate the effects of software license compliance audits.
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Soffront Knowledge Management for Employee Self Service provides a natural language self-service interface to employees and contractors.
Work collaboratively across multiple locations. Create solution articles, with pictures and attachments, using a WYSIWIG editor. Configure the knowledge creation process to match what you follow.
Query the knowledgebase and add to it, while resolving a ticket using Soffront Employee Helpdesk.
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Soffront Employee Portal provides a web-based interface to submit tickets and check the status of pending tickets.
Configure the validation rules and the interface to match your needs. Create and assign the ticket automatically. Integrate the application in Soffront CRM Portal or your existing web site.
The employee portal features a collection of gadgets for your customers. Such gadgets include Employee Profile, Product Literature, Alerts, Purchased Products List, Product registration, Surveys, Web based ticket submission, Self-service and Integration with e-commerce applications.
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Soffront Email Response helps you address the ever-increasing volume of email inquiries.
Respond faster to email inquiries by analyzing the incoming email and automatically routing it to the right agents.
Send an intelligent auto response, with the results from the knowledgebase query.
Follow up with an electronic survey and close the ticket if the respondent is satisfied with the knowledgebase results.
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Get timely, fact-based insight into the entire support process.
Soffront dashboards offer instant snapshots of support key performance indicators (KPIs) including Agent Productivity, Support Response Time, Customer Survey Results, etc.
Create reports easily without any technical know-how. With Soffront, business users can create custom tabular, detailed, trend, distribution or matrix reports.
You can create reports instantly using report designers that walk you through the required steps.
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Soffront Mobile Support provides mobile access to real-time information to your field support team.
Powered by the Soffront Mobile family of products, it includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP (for WAP enabled cell phones).
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Call (800) 763-3766
