Customer Relationship Management Software


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CRM Whitepaper

Soffront CRM

Comprehensive and powerful integrated CRM suite.
A whitepaper by Soffront Software, Inc.


Abstract

Soffront offers an integrated web-based CRM solution spanning marketing and sales force automation; Quotation and Order management, customer service and employee help desk functions of your organization. A Soffront CRM system is composed of the CRM Server Suite, plus any combination of
other modules. These modules are all integrated and together form a comprehensive and powerful integrated CRM system – unparallel in the industry.

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On-Demand CRM

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Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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Help Desk and CRM Software Solutions from Soffront