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Knowledge Management: The Power of Leveraging Information
A whitepaper by Soffront Software, Inc.
Abstract
Companies are discovering that a Knowledge Management System (KMS) has grown
from a “nice to have” concept, to a “must have” asset in customer facing
departments. Providing immediate answers to customers requires easy access to the
important product and business knowledge of an organization.
KMS makes that possible. From help desk through marketing and sales, organizations are learning the
true value of aggregating and providing access to collective business memory.
Soffront KMS in combination with Soffront CRM helps companies automate customer
interaction, provide answers to customer facing employees, and can reveal new
opportunities for business. KMS provides employees with instant access to the
knowledge gained throughout an organization in an efficient way. Aggregating
employee knowledge about business practices, products and customers over
time may point to new ways to turbo charge old habits and turn them into productive new
ones.
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