Customer Relationship Management Software


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Insightful CRM Whitepapers


Whitepapers from Soffront

 
Improve Sales Productivity, Forecasting, and Results
  Learn about:

How to enhance efficiency and productivity

How to increase opportunities by improving lead tracking

How to provide a 360 degree view to all leads at all times, removing miscommunication or ambiguity
How to improve the opportunity management and forecasting process
How to identify and focus on the most profitable opportunities
How to decrease reliance on your IT department without compromising customization

Click here to download this white paper.

 
Integrated CRM—an architecture for success
  Learn about:

How to generate great leads and increase the conversion rate from leads to customers

How to retain customers by providing them with excellent support without added IT systems and systems support costs

How to improve sales visibility and communication within your company and reduce repetitive data entry

Click here to download this white paper.

 
 Advanced Internet Marketing with Web-based CRM 
  Learn about:

How to use the Internet to gain more knowledge about your customers and sales prospects

Use this knowledge to improve your marketing and sales targeting

This knowledge can supercharge your efforts and dramatically improve your success

Click here to download this white paper.

 
 Integrating Customer Support and Defect Tracking-an architecture for success 
  Learn about:

The importance of integrating Customer Support and Defect Tracking systems

The costs of maintaining two different systems

The Benefits of integrated systems that speed solutions of problems, and increase productivity and effectiveness

Click here to download this white paper.

 
 Innovative On-Demand CRM Options that Will Save you Money 
  Learn about:

How to save money with floating licenses

How to save money with ‘Host-to-Buy’ CRM service

Click here to download this white paper.

 
 Knowledge Management: The Power of Leveraging Information
  Learn about:

How to put Your Firm’s Shared Knowledge to Work for You

How Organizational Behaviors Contribute To KMS Success solution

The Benefits of an Integrated KMS and CRM Solution

Why Soffront Knowledge Management is a perfect fit for Mid-Market companies

Click here to download this white paper.

 
 Soffront CRM Components
  Learn about:

What are the different components of Soffront CRM

Why Soffront offers the most comprehensive CRM solution

Click here to download this white paper.

 
 CRM Portals
  Learn about:

What is different about CRM Portals?

What are the benefits of using CRM Portals?

Soffront’s CRM Portals

Click here to download this white paper.

 
 Increase Marketing Efficiency to Gain and Retain Customers
  Learn about:

Marketing in the Twenty-first Century

Is Marketing Automation the Answer for Your Business?

Things to Look for When Considering Marketing Automation and CRM

Click here to download this white paper.

 
 Why Soffront is the Most Effective Choice for Mid-market CRM
  Learn about:

The unique needs of the mid-market

CRM systems -- the competitive advantage for the mid-market company

Choosing CRM software – warning signs for the mid-market

Soffront – Leader in mid-market CRM

Click here to download this white paper.

 
 The Secrets of Short-listing CRM Vendors
  Learn about:

What are the new competitive reality for Mid-Size Business?

Is Customer Relationship Management the answer for your Business?

What MSBs should look for in a CRM Solution?

What makes Soffront CRM so configurable?

Click here to download this white paper.

 

 Best Practices in Mid-Market CRM

  Learn about:

What makes Mid-Market CRM different?

Why Enterprise CRM doesn’t cut it for the Mid-Market?

What are the best practices for Mid-Market CRM projects?

What is the typical Mid-Market budget and implementation timeline?

Click here to download this white paper.

 

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CRM White papers
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Soffront CRM Solutions

Sales Force Automation
Sales Management
Sales Forecasting
Pipeline Management
Mobile Sales
Sales Commissions Mgmt

Sales Order Processing
Order Lifecycle Management
Quotation and Invoicing
Inventory Management
Shipping & RMA

CRM Analytics
Dashboards & Reporting

Marketing Automation
Marketing Management
Email Campaigning
Direct Mail Campaigning
Tele-marketing
Marketing Analytics

Issue/Project Management
Defect Management
Test case Management
Product Release Mgmt
Time & Cost tracking
Project Management

Customer Help Desk
Customer Support
Multi Channel Contact Center
Mobile Support
Customer Portal
Customer Self Service
Customer Survey
SLA Management

Partner Management
CRM Portal
Partner Lead Distribution
Partner Self-service
Partner Order processing

Helpdesk Software
Employee Help Desk
Multi Channel Contact Center
Mobile Support
Asset Management
Employee Portal
Employee Self Service
Employee Survey

Customization and Integration
Form Designer
Workflow Designer
Object API
Web Services
Back office integration


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Help Desk and CRM Software Solutions from Soffront