Mobile CRM

Soffront Mobile extends Soffront CRM to the field by providing real-time mobile access to critical business information.

Mobile CRM for iPhone, Android, Blackberry, and Windows Mobile

With Soffront Mobile CRM, you can easily access Soffront’s CRM using any mobile browser available on the most popular smartphones and mobile devices including iPhone, Android, BlackBerry, and Windows Mobile.

Common Field Sales Challenges

Staying in close contact with the customer means that many of your sales personnel are in the field for the majority of the day. How do you ensure that they have the most up-to-date information?

Does your field sales team know the latest prices? Your forecast is only as good as the data in there. Isn’t it important to update the opportunity immediately after a sales call? Can they add comments and notes while the call is fresh in their mind?

With Soffront’s Mobile CRM, your field sales personnel will be able to remotely:

• Enter and update account, contact, and lead information
• Enter and update notes
• Assign new leads
• Schedule and work with activities
• Manage opportunities
• Search their customer records

Common field support challenges

Organizations are looking at field support personnel to evolve their Customer Relationship Management practices to better understand how the customer is using the product, identify cross-sell/up-sell opportunities and strengthen loyalty. However, the ground problems in field support result in lower customer satisfaction, higher churn rates and lost opportunities.

Field support organizations face inefficient dispatch, low first call fix rates and inadequate call reporting.

How many times does your field support have to make yet another trip to close the case because they did not have the right parts and tools? How about lost revenue because of inadequate call reporting?

With Soffront Mobile Support, your field support personnel will be able to:

• Access ticket history
• Enter and update ticket status
• Assign and escalate tickets
• Create work orders to acquire parts and tools
• Submit call records with time, part information to initiate invoicing
• Search their customer records

All of this can be done from any iPhone, BlackBerry, Android, and any other portable device that runs the Windows Mobile platform.