Stay up-to-date with our commitment to quality products. With the Premium Annual Support Plan, you receive “all software updates”. Updates generally include product enhancements, feature requests, and bug fixes. In addition, the Plan offers unlimited technical support for the products you choose.
You can contact Soffront Technical Support using one of the following methods,
| Channel | |
| Customer Portal (preferred) | Submit a request ticket for technical support on our support portal. You will receive a detailed response by e-mail or phone.You can also view the status of previously submitted tickets and view frequently asked questions. |
| Telephone | Receive technical support over the telephone from a technical support engineer. Use the following telephone number to contact Technical Support: (510) 413-9000. |
Regular Business Hours
Our Technical Support department is available Monday through Friday, 8 a.m. to 5 p.m. pacific time, excluding holidays.
Global Support team
Soffront offers you the advantage of a global support team, leveraging its presence in India. While you can speak to a support rep only during regular business hours, be assured that our support engineers are working 24X7 to address your support queries.
What it costs
The Premium Annual Support Plan costs 20% (twenty percent) of the retail list price of the software and licenses per year.
