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Customer Relationship Management (CRM) Software     |
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- Increase revenue and sales productivity
- Improve marketing efficiency and targeting
- Provide world-class customer service
- Provide CRM portals for self-service, chat, forums
- Manage sales orders, helpdesk, and engineering
Sales Management
Soffront Sales gives you the power to close more sales, forecast more accurately, make your sales force more productive, and leverage cross-sell/up-sell opportunities. With Soffront Sales, you know where to focus and will have clear, immediate visibility to the sales pipeline.
With Soffront Sales, all leads, regardless of their origin - web, phone call, e-mail or a list - are in one place. You know exactly at what stage in your sales process and who is responsible. Sales Force Automation ...
Sales Forecasting
Know what your pipeline is worth at any point. Specify a dollar amount and associate a probability for each opportunity being worked upon. Attribute probabilities automatically based on the stage in the sales process. Since you know the amount and probability associated with each lead, you know where to focus to meet your numbers. Learn More ...
Sales Calendars
Schedule tasks and activities and set reminders for appointments for multiple users. Manage team calendars with defined hierarchy. Invite users and create recurring activities. Record completed activities automatically within customer records. Learn More ...
Quotes & Proposals
Generate customized quotes and proposals with a click of a button, apply discounts, and convert them into orders. Enable your sales professionals to pick the right product or service and then create a customized quote on the fly. Learn More ...
Office Integration
Work seamlessly with MS Office for email, calendar, and contacts. Learn More ...
Multiple Channels
Soffront Marketing helps you acquire, retain and grow profitable customer relationships. Soffront Marketing provides a closed loop system to continuously measure and improve ROI from campaigns. You can execute personalized & targeted direct and electronic campaigns to acquire new prospects and strengthen existing relationships. With Soffront Marketing, you make the most of your critical business information, generated across various touch points. Marketing Automation ...
Email Marketing
Create and execute targeted e-mail campaigns. Our email campaign manager supports text, HTML, or rich media messages. Personalize the messages by using mail merge fields and target it to specific section of your database, by creating filter queries. Learn More ...
Direct Mail Marketing
Create and send personalized direct mailers to your contacts. It is integrated with Microsoft Word to create and print campaign messages in document format for the target audience. Learn More ...
Leads
Capture leads from website or import from outside sources. Learn More ...
Marketing Analytics
Measure and understand the effectiveness of your marketing initiatives. Soffront Marketing not only tracks response rates and ties revenue to specific campaigns, but also enables you to analyze marketing campaigns using pre-built ROI reports. Learn More ...
Ticket Management
Soffront Customer Helpdesk helps manage customer support tickets from submission to resolution. The support rep can get to see all related information to the ticket at one place. The details about the account, the support plan the customer is on and the contacts are presented along with the complete history of all activities performed on the ticket. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. Customer Support Software ...
Customer Portal
The customer portal features a collection of gadgets for your customers. Such gadgets include Customer Profile, Product Literature, Alerts, Purchased Products List, Product registration, Surveys, Web based ticket submission, Self-service and Integration with e-commerce applications. Learn More ...
Knowledge Management
Soffront Knowledge Management is a fully web-based self service system for all of your organizational information and collective knowledge. Help customers select the right product or find a solution twenty-four hours a day. Your customer support representatives can find solutions fast and share new insights with colleagues. Learn More ...
Email Processing
Process incoming emails and route to the right agents. Learn More ...
Customer Surveys
Design a survey, send it automatically, and measure responses. Learn More ...
Employee Help Desk
Create tickets and assign them to IT help desk agents automatically. Define the support process you follow. Dynamically generate action buttons that guide support reps through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. Helpdesk Software ...
Asset Management
Manage the portfolio of assets whether they are IT or fixed assets. You can tag the asset; keep track of key information like life expectancy, current value, maintenance dates and warranty/contracts. Learn More ...
Employee Portal
Soffront Employee Portal centralizes your Employee's view into key metrics and reports, asset and helpdesk tracking and can include integration of accounting, ERP or other mission critical applications. The Employee portal provides all employees with reliable, 24x7 access for their support needs. Learn More ...
Knowledge Base
Soffront Knowledge Management for Employee Self Service provides a natural language self-service interface to employees and contractors. Learn More ...
Email Response
Process incoming emails and route to the right agents. Learn More ...
Project Management
Soffront project management solution ensures service and delivery excellence. It enables companies to improve utilization by keeping the right resources on the right project and an easy way to track and monitor all time and expense related data. It provides a central location for managing the key aspects of projects, including their status and target completion dates. Project Management Software ...
Bug Tracking
Soffront Defect Tracking is a web-based defect and bug tracking solution to track product defects and manage product enhancement requests. Follow your defect resolution process and work the defect from initiation to closure. Enhance product quality and customer satisfaction. Learn More ...
Releases
Manage product releases across different versions. Learn More ...
Source Control
Integrate seamlessly with Microsoft VSS and Perforce. Learn More ...
Time & Cost Tracking
Measure the time spent and total cost against each project and defect. Learn More ...
Order Management
Soffront Order processing provides a complete 360 degree view of customer, quote, order, purchase, pricing, and shipping information. It fully automates the sales order process to significantly improve order fulfillment, retain and attract customers and boost service levels. Customer Relationship Management ...
Inventory Support
Soffront Inventory Management allows you to view product inventory status - on hand, available, allocated and on backorder. Learn More ...
RMA Support
Process and track product returns with timely authorization and shipping info. Learn More ...
Products
Manage complex products and pricing from a single interface. Learn More ...
Back Office Integration
Seamless two way integration with leading accounting systems like Intuit QuickBooks preserves the investment in your accounting system while extending critical back office application functions into the front office in order to eliminate duplicate entries and increase visibility. Learn More ...