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"I am especially pleased with the flexibility of the TRACKWeb software which has enabled me to offer at least three different productivity tools," the manager said. "We have multiple applications, all with the same general look and feel, but with very different underlying process flows and data protection requirements."
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Information Manager, Catena Networks
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CATENA NETWORKS chooses Soffront CRM products to satisfy multiple & diverse tracking needs
Background:
Catena Networks was founded with a vision to create the "New Access Architecture for the Converged Public Network" and, in the process, make broadband access as ubiquitous as plain old telephone service (POTS). Carriers deploying Catena broadband systems will have the ability to carry out a line-by-line migration from today's circuit-switched network to the packet-based network of tomorrow, while retaining their reliable lifeline services.
Requirements:
Catena first sought out Soffront Software, Inc.'s family of TRACKWeb products when looking for a problem-reporting and tracking system to use in its product development process and for future end-customer support.
Catena Networks needed both an affordable product and a reliable tracking system with varied requirements. "I looked at over 30 problem reporting systems before choosing TRACKWeb," the information manager said. "First of all, there weren't many products out there that met our key requirements of a web interface, support for an automated process flow, various levels of access privileges, automatic e-mail notification, ability to customize the user interface, and built-in reporting capabilities." She also found Soffront's pricing agreeable with their budget.
Solution:
After initially installing TRACKWeb and TRACKWeb Rules, Catena's Information Manager said the company discovered it could benefit from TRACKWeb's features in more than one way.
"We soon realized that we could also benefit from a similar system for assigning and tracking action items," said the information manager. "We've put in place a problem reporting system and an action-tracking system. I'm currently in the process of introducing a third system for managing requests for new part numbers, we're exploring the need for a potential fourth application."
She explained that TRACKWeb's flexibility and ease of use has made the product most valuable to Catena. "I am especially pleased with the flexibility of the TRACKWeb software which has enabled me to offer at least three different productivity tools," the manager said. "We have multiple applications, all with the same general look and feel, but with very different underlying process flows and data protection requirements."
Results:
She explained that TRACKWeb's learning curve is basically non-existent. "Feedback from my customers, which include senior managers, as well as hardware and software developers, has been very positive," she said. "They have basically been able to log in to TRACKWeb and start using it immediately."
The information manager reports that Catena has been pleased with the performance of TRACKWeb. She said the company plans to use the software on an even larger scale with the introduction of its network access solution, which will enable the mass-market deployment of broadband data, voice, and video services.
"In my opinion, TRACKWeb, and TRACKWeb Rules have been well thought out and will enable automation of some pretty complex and diverse processes, without requiring a large team of programmers and support staff," she said.
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