But in truth, it isn’t their system that has motivated me to post this message.
Rather, my primary motivation is that I really appreciated their support during a recent system migration.
The migration was a long and complicated process, because we decided to implement additional customizations while modifying our table structure.
We certainly aren’t Soffront’s biggest client, and yet they seemed very willing to provide extra support (at no extra cost). As far as I could tell, they dedicated three full-time staffers to our project to ensure the seamlessness of our transition. Gratefulness doesn’t begin to express my feelings.It seemed like we had a Soffront person on-call 24/7. I could send an email at almost any time of day, and I would receive a nearly immediate response. They even responded on weekends (!!!). The level of communication was incredible.
On the day of the final step in the migration process, I left work with the expectation that everything would be reconstructed by the morning. When I arrived at work, it was like the Soffront team had waved a magic wand. It was almost perfect. All of the tables had been re-created correctly, exactly as expected. All of the data was intact, including the reconstructed linking tables (yup, there were changes there too).
It was some awesome, unparalleled support. I urge everyone who is buying a CRM to keep stuff like this in mind. Not every company will render the same service! It really matters!
Our sales process is smoother due to Soffront’s quote generator. With Soffront’s automated defect tracking and ticket reports, we have improved customer service because customers see a quicker turn-around time on issue resolution.
We are more productive in every area of our business and have increased revenues by 300%.
We didn’t have to bend our processes to fit the software. Soffront CRM is extremely flexible, allowing us to easily customize it to fit our needs.
With Soffront all customer information is easily available and organized. The software allows us to automatically track customer issues, quickly assign ownership, and easily escalate issues, if necessarily.
Without Soffront, it would be difficult for us to be responsive to our customers in terms of addressing defects and maintaining service level agreements.
Soffront is currently used by all our software development teams worldwide for developing, testing and improving our software. The Soffront software is highly adaptive and improves the efficiency of our entire development team.
During that time, I have been impressed with Soffront’s ability to customize their product to match the real-world workflow of our business. As our business has changed, Soffront has been able to change with us, moving their CRM product forward. Year after year, Soffront meets our ever-changing needs by providing time-saving and business enhancing features.
We found that some products had an impressive user interface but were challenging to customize. Others that were easy to customize were difficult to navigate. Soffront provided us with the best combination of simplicity and customization.
Using Soffront Defect Tracking, we are now confident that all of our data is accurate, and any software or hardware information we need can be retrieved quickly. The product has saved us countless hours.
Consequently, Soffront has allowed us to automate many of our processes, reducing human error and increasing productivity. The customization capabilities of Soffront CRM give us the flexibility to easily adjust our processes as our business grows.
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