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SOFFRONT SOFTWARE AWARDED GSA CONTRACT

-- Contract Will Allow Federal Agencies to Purchase Soffront CRM More Quickly and Easily --

Fremont, California, May 13, 2003 -- Soffront Software, Inc., a leading supplier of end-to-end CRM solutions, today announced that its software, Soffront CRM, is now available under the United States General Service Administration (GSA) schedules program. Soffront’s GSA contract, GS-35F-0569N (SIN 132-33, Perpetual Software Licenses and SIN 132-34, Maintenance of Software) makes it easier for the Federal Government to purchase Soffront CRM software and maintenance services.

As the federal government’s purchasing agent, the GSA sets guidelines for government purchases and oversees buying and acquisition processes. The GSA contract allows the federal government to purchase Soffront CRM software at a predetermined price. The GSA lists products in an electronic catalog where the government buys directly, eliminating competitive bidding and greatly simplifying the acquisition process. The GSA contract award is the culmination of a detailed process that involves due diligence, including referral checks.

“Even before securing the GSA contract, we had a strong presence in the federal government. Our federal customers include the United States Army, Navy and Air Force, who chose Soffront’s CRM solution to reduce IT support costs, streamline asset management, and increase employee productivity,” stated Manu Das, founder and president of Soffront. “Now that we have qualified for a GSA contract, we expect to continue our expansion into this market at an even faster pace.”

Soffront Software Inc., a pioneer in the CRM market since 1992, offers end-to-end CRM solutions consisting of several integrated modules. The main modules provide the following solutions: customer and employee help desk management, sales force automation, marketing automation, asset management, contact center, self-service knowledge management and defect tracking. Soffront’s installed base includes several Fortune 500 companies, mid-sized businesses, federal agencies and local/state governments.

Trademarks are the property of their respective owners. 

For more information or for executive comment, contact: 

Media Contact: 
Alison Golan, Golan Public Relations
Phone: 904-230-0349 
alison@soffront.com

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