|
AELITA SOFTWARE CHOOSES
SOFFRONT CRM TO IMPROVE TECHNICAL SUPPORT FOR
CUSTOMERS
-- Soffront CRM Enables
Aelita to Support Rapid Growth --
Fremont, California, June 3, 2002 -- Soffront
Software, Inc., www.soffront.com , a leading
supplier of end-to-end CRM solutions, today
announced that Aelita Software has deployed Soffront
CRM to improve technical support for customers in
such areas as ticketing, tracking, workflow
management, help desk and knowledge management.
Aelita Software (www.aelita.com) provides
comprehensive Windows-centric enterprise management
solutions that focus on migration and deployment,
administration and provisioning, operations and
security, and backup and recovery.
“Because of our rapid growth, we continuously have
to support more and more customers, while
maintaining a high quality of service. Soffront CRM
enables us to do that,” said Doug Hazelman, director
of technical services at Aelita Software. “This
investment is critical in our effort to provide
solutions, not just software, for improving the
manageability and performance of Windows-centric
networks.”
According to Hazelman, two features of Soffront CRM
-- ease of customization and web-based functionality
– were determining factors in their selection
process.
Ease of customization – Soffront CRM is well
known in the industry for its ease of customization
and flexibility. Aelita Software has customized
Soffront CRM extensively and considers this
capability extremely important.
Web-based functionality – Because Aelita
Software is geographically dispersed and supports
customers around the world, they needed a web-based
solution that would allow them immediate access to
all customer support data from any location.
“Ease of customization has always been a key
differentiator between our CRM solution and our
competition,” explained Satish Kumar, Soffront CRM
Product Marketing Manager. “In order for software to
be truly customizable, it must be easy to customize
from end-to-end. Many companies claim that their
software is customizable, but this is not the case.
With Soffront, you can customize tables, fields,
workflow and user interface, without any coding. In
addition, Soffront’s superior architecture provides
a solution that evolves with a company’s changing
business.” Kumar concluded, “We are pleased that
Aelita Software, like so many other companies, has
found Soffront CRM to be the best solution to
improve their customer support activities.”
About Aelita
Aelita Software, a Microsoft Gold Certified Partner,
provides comprehensive Windows-centric enterprise
management solutions that focus on migration and
deployment, administration and provisioning,
operations and security, and backup and recovery.
Aelita ZeroIMPACT™ solutions improve the usability
and security of Windows 2000, Active Directory,
Microsoft Exchange and .NET infrastructures, while
also extending Windows-centric network management to
multi-platform enterprises. Aelita Software is
headquartered in Columbus, Ohio and can be reached
at (800) 263-0036. For more information on Aelita,
go to www.aelita.com.
About Soffront
Soffront Software Inc., a pioneer in the CRM market
since 1992, offers end-to-end CRM solutions
consisting of several integrated modules. The main
modules consist of the following solutions: employee
and customer help desk management (Soffront HELP
DESK), sales force automation (Soffront SALES),
marketing automation (Soffront MARKETING), asset
management and auditing (Soffront ASSETS), IP-based
robust call center (Soffront CONTACT CENTER),
self-service knowledge management (Soffront
KNOWLEDGE MANAGEMENT) and defect tracking (Soffront
DEFECT TRACKING). Soffront’s installed base
includes several Fortune 500 companies and small to
mid-sized businesses across many industries.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
|
|
|
