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SOFFRONT SOFTWARE SPONSORS
NEW CERTIFICATE PROGRAM AT SAN JOSE STATE UNIVERSITY
--Soffront’s Support Allows
Area Professionals to Receive Practical, Hands-on
Experience Using Proven CRM Software from Industry
Pioneer--
Fremont, California, September 30, 2002 -- Soffront
Software, Inc., www.soffront.com , a leading
supplier of end-to-end CRM solutions, today
announced that the company is a sponsor of the new
Technical Support Management Certificate Program
offered by San José State University (SJSU). The
program was designed to help area professionals
learn new job skills, enhance existing competencies,
or explore new career fields. Soffront’s involvement
in the program ensures that participants will learn
best practices in CRM and utilize industry-leading
software through hands-on projects and demos.
The Technical Support Management Certificate Program
is available for anyone interested in a career in
customer or field support, or for professionals who
are currently in the service/support or
marketing/sales industry and want to advance their
careers by gaining additional knowledge and hands-on
experience. Instructors are practicing professionals
with access to the latest developments and tools in
the service and support industry, such as Soffront
CRM software. Classes include Strategic Planning,
Contact Center Management,
Hiring/Developing/Supervising Service Personnel,
Multi-National/Multi-Cultural Support, Services
Marketing, Web-Based Support, Support’s Roles in New
Product Development, and others.
“We are excited to help the community by supporting
this excellent program being offered by SJSU,” said
Manu Das, the founder and president of Soffront.
“Soffront also benefits because it allows
professionals in the industry to implement best
practices with Soffront CRM solutions. By using the
software, students can see first hand how easy to
use, customizable and flexible our solution really
is. We are confident that by learning about and
using Soffront CRM, students in the Technical
Support Management Certificate Program will see how
essential the right CRM software is in a company’s
customer service, support, sales and marketing
efforts.”
Soffront Software Inc., a pioneer in the CRM market
since 1992, offers end-to-end CRM solutions
consisting of several integrated modules. The main
modules consist of the following solutions: customer
and employee help desk management (Soffront HELP
DESK), sales force automation (Soffront SALES),
marketing automation (Soffront MARKETING), asset
management and auditing (Soffront ASSETS), IP-based
robust call center (Soffront CONTACT CENTER),
self-service knowledge management (Soffront
KNOWLEDGE MANAGEMENT) and defect tracking (Soffront
DEFECT TRACKING). Soffront’s installed base
includes several Fortune 500 companies and small to
mid-sized businesses across many industries.
San José State University is the oldest public
institution of higher education on the West Coast.
SJSU has matured into a metropolitan university
offering more than 134 bachelor's and master's
degrees. San José State University Professional
Development training programs provide world class
training for the new world of business. Neither
transcripts nor formal admission to SJSU are
required. The programs are designed to help
professionals keep pace with the rapidly changing
and increasingly demanding workplace.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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