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TERNION CORPORATION SELECTS
SOFFRONT CRM TO MANAGE SALES AND CUSTOMER SUPPORT
ACTIVITIES
--Soffront CRM Exceeds
Customer Expectations in Customization, Features and
Ease-of-Use--
Fremont, California, March 26, 2002 -- Soffront
Software, Inc., a leading supplier of end-to-end CRM
solutions, today announced that Ternion Corporation
has deployed Soffront CRM to help organize sales
leads and customer support data. Ternion
Corporation, http://www.ternion.com/. com, provides
commercial, off-the-shelf, simulation software and
custom simulation development services for
government and commercial organizations.
"Because of our extensive experience in developing
databases, our standards and requirements for CRM
software were extremely high," said Brad Spearing,
President of Ternion Corporation. "After evaluating
20 different customer support and sales force
automation products during a two year period, we
chose Soffront CRM because it is Oracle-compatible,
highly customizable, web-enabled, and competitively
priced."
Spearing went on to explain that as they started
implementing the software, they were pleasantly
surprised that Soffront CRM was even more
customizable and feature-rich than they had
expected. "Not only were we able to preserve and
absorb our current data into Soffront CRM, we are
now able to construct databases, tables, and forms
to match the way we want to manage our information."
Ternion Corporation installed Soffront CRM in
January and is currently using the Soffront SALES
module in both divisions of the company: Software
Products and Engineering Services. In addition,
Ternion Corporation is in the process of
implementing the Soffront CUSTOMER SERVICE module.
"The fact that Soffront's products and services have
exceeded Ternion Corporation's expectations
reconfirms our strengths and mirrors what so many
other customers have told us in the past nine
years," said Manu Das, the founder and president of
Soffront. "In today's CRM industry, where the vast
majority of solutions have low customer
satisfaction, Soffront is consistently winning the
hearts of our customers with superior products and
services."
Soffront Software Inc., a pioneer in the CRM market
since 1992, offers end-to-end CRM solutions
consisting of several integrated modules. The main
modules consist of the following solutions: employee
and customer help desk management (Soffront HELP
DESK), sales force automation (Soffront SALES),
marketing automation (Soffront MARKETING), asset
management and auditing (Soffront ASSETS), IP-based
robust call center (Soffront eCALL CENTER),
self-service knowledge management (Soffront
KNOWLEDGE MANAGEMENT) and defect tracking (Soffront
DEFECT TRACKING). Soffront's installed base
includes several Fortune 500 companies and small to
mid-sized businesses across many industries.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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