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SOFFRONT OFFERS REMOTE IT ASSET MANAGEMENT CAPABILITY FOR HELP DESK
Fremont, California, Monday, December 05, 2005
-- Soffront® Software Inc. www.soffront.com, a leading provider of CRM Software, today announced improved IT asset discovery and management capability for it’s Help Desk software. This improved capability allows companies to audit computer assets in remote locations such as home offices. This capability solves a critical problem of taking inventories of hardware and software assets and managing software licenses for remote employees.
Soffront customers can now use Soffront Help Desk to audit and manage IT assets, both within and outside of the company’s facilities. IT support companies can now use Soffront Help Desk software to manage IT assets of their clients – remotely.
Remote IT asset auditing and management is difficult and time-consuming. The need to keep information up to date complicates the problem. Without this capability in the help desk software, a company has to resort to costly manual approaches that are inaccurate, and expensive to update.
Auditing remote IT assets using Soffront Help Desk is efficient and straightforward. Soffront help desk sends out Audit email to remote users at scheduled times. User simply clicks on an URL to audit his computers and sends the audit information to the help desk. Soffront help desk updates current assets, adds new assets and links to the employee, flags and reports to the right people – if necessary.
Further, Soffront help desk monitors asset audit results and notifies if a user does not respond, or any unauthorized software installation, or any license expiration. This greatly increases a company’s ability to manage software licenses and IT assets.
“Introduction of remote IT Asset auditing shows Soffront’s commitment to solve our customer’s problems. This ability solves a critical problem of today’s IT managers by providing an efficient way to manage internal as well as external IT assets” – says Manu Das, President of Soffront.
About Soffront Software
Soffront Software Inc. has experience, technology and focus for mid market companies seeking CRM solutions. A pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning Sales, Marketing, Customer Service and Employee Help Desk. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan,
Phone: 510-413-9000
Alison@Soffront.com |
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