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DIAL TELECOM ROMANIA
IMPROVES CUSTOMER SERVICE AND RELATIONSHIPS USING
SOFFRONT CRM
Fremont, California, March 31, 2008 -- Soffront
Software, Inc. (www.soffront.com),
a leading supplier of end-to-end CRM solutions
specifically designed for the mid-market, today
announced that Dial Telecom Romania (DTR) chose
Soffront CRM to improve customer service and
communication. DTR (www.dialtelecom.ro)
is a regional telecom holding company, meeting the
demanding and sophisticated needs of corporate
customers in Central-East European markets.
“A key corporate value at DTR is the belief that the
customer always comes first,” explained George
Rizescu, IT and billing manager for DTR. “With that
in mind, we wanted a superior tool that would help
improve customer service and more effectively handle
customer information.”.
In June 2006 DTR selected Soffront CRM over leading
CRM companies such as Oracle, SAP and Microsoft. DTR
purchased the CRM server suite through Soffront’s
local partner, Printec (www.printec.ro).
According to Rizescu, “We choose Soffront because
the application fulfilled most of our requirements,
the solution fell within our project budget, and it
could be successfully implemented within a
reasonable amount of time. Soffront CRM was ideal
for our needs because of features such as process
automation, workflow processes, and a customer
portal.”
Rizescu explained that since going live with
Soffront CRM, DTR has achieved improved management
of customer information. “With the business workflow
we can now see if we have a problem and implement
corrective actions right away. Soffront CRM allows
us to react faster, so that our customers receive
better service.”
Using Soffront, DTR has a great deal of customer
information at their fingertips. And with the help
of Soffront CRM reporting, they can aggregate this
information and improve efficiency.
According to Rizescu, DTR was particularly happy
with Soffront’s Customer Portal. “We wanted our
customers to easily access all relevant information
online. Using Soffront, customers can quickly view
important items such as invoices, billing details,
purchased products, and special offers.”
Rizescu concluded, “Soffront did an excellent job
with their CRM application. Soffront CRM is a robust
solution that we quickly implemented and easily
customized to match our business processes.”
About Soffront Software
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset management, order processing, issue tracking and more. Soffront CRM is flexible, powerful, and affordable. It is designed to readily adapt to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront is the perfect choice for mid-size companies. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and
profitable.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, 904-230-0349
Alison.Golan@Soffront.com |
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