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SCC SOFT COMPUTER IMPROVES
CUSTOMER SERVICE WITH KNOWLEDGE MANAGEMENT MODULE OF
SOFFRONT CRM
Fremont, California, April 30th, 2008 -- Soffront®
Software Inc., www.soffront.com, the leader of
mid-market CRM software, today announced that SCC
Soft Computer (SCC) has implemented Soffront
Knowledge Management System (KMS), a module of the
company’s popular Soffront CRM solution. SCC, a
leading Laboratory Information Systems (LIS) vendor
and one of the largest LIS programming houses in the
world, is using Soffront KMS to improve customer
service and save time.
“We needed a better way to organize, maintain, and
reuse knowledge,” explained Mary Ann Cavener,
Knowledge Base Administrator, Team Leader. “We found
it difficult to provide customers with timely
technical data in our manuals alone. We stored
important data in notes, documents, and
emails—resources that were unavailable to customers.
Additionally, if a knowledgeable employee left SCC
or documents were misplaced, our resources were
negatively impacted.”
SCC evaluated many KMS solutions before selecting
Soffront. “Soffront offers robust features, such as
a powerful search engine, category assignments, and
hot topics,” continued Cavener. “Soffront has all of
the features we needed at a lower price than other
leading KMS solutions.”
Cavener noted that their favorite feature of the
software is its data storage structure. “Soffront
KMS categorizes data and multi-assigns articles to
different areas of interests, thereby streamlining
the information. The robust search engine and
advanced search options also enable SCC to organize
the data by interests and categories. These features
allow customers and employees to find data quickly.”
Soffront has helped SCC meet the needs of both their
internal users and customers by improving the
documentation available to them. “Since deploying
Soffront KMS in 2007, our Technical Support Center
Resolution rates have improved dramatically,”
concluded Cavener. “We resolve issues faster, which
saves us time and money.”
About Soffront Software
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset management, order processing, issue tracking and more. Soffront CRM is flexible, powerful, and affordable. It is designed to readily adapt to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront is the perfect choice for mid-size companies. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and
profitable.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, 904-230-0349
Alison.Golan@Soffront.com |
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